Are you a proactive and customer-focused IT professional seeking your next challenge?
Would you like to join a high-performing, global organisation that leverages the latest technologies to drive innovation and excellence?
Are you looking for a role that will support your professional growth, expand your technical skill set, and enhance your career portfolio?
If so, our
Service Desk Analyst
position could be an excellent opportunity for you.
THE MAIN TASKS AND RESPONSIBILITIES:
* Deliver best practice incident management (1st level support)
* First point of contact for customer liaison and keeping customers informed of the progress of incidents
* Recording, investigating, diagnosing, and resolving incidents
* Communicating both proactively and reactively with all users and technical resolving teams
* Ensuring the correct reassignment of unresolved or misrouted incidents
* Provide proactive support in order to consistently improve the "end-user experience"
TECHNICAL EXPERIENCE:
* Windows 10/MS Office 2016/2019
* Active Directory Administration
* Exchange Administration
* Internet Explorer & Chrome
* Troubleshooting PCs/Laptops/Tablets/MFDs
* Remote Connectivity: Fortinet VPN/Citrix
* TCP/IP Troubleshooting
* Mobile Support: IOS
* Market Data: Bloomberg & Reuters
* Audio/Visual: Projectors/Video conferencing/TVs
* Management of Anti-Virus Software
* Minimum of 2 years of experience in a similar role
SKILLS:
* Strong English, oral and written. German is a useful extra
* Educated to degree level.
* Accredited in ITIL, ITSM
* Strong customer-facing/personal interaction skills