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Tätigkeitsbeschreibung:
Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX& Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.
Main Purpose:
Provide an enhanced level of customer services and operational support, as well as dealing with shipment specific and otherservice related issues
Main Duties and Responsibilities
OutboundCoordinator
* Work with customers as well as internal and external stakeholderson a daily basis with the aim of developing an excellent working relationship.
* Ensure appropriate,comprehensive and professional communication with internal and external stakeholders.
* Liaise with all relevant departments within the Global and Domestic Marken network to ensure that all customer requirements are met.
* Book and process shipment requests within Maestro, generate and verify shipping documentation where applicable.
* Answer and deal with all general and/or shipment specific telephone and e-mail requests from customers and offices/agents.
* Advise customers on latest booking times and documentation requirements.
* Advise customerson a daily basis of any services related issues incl. provision of solution(e.g. Customs detentions, ETA of flights/trucks).
* Perform pre and post shipment activities such as booking of Airfreight and/or overnight linehaul, upload of temperature data and other data into Maestro, filing and archiving records etc.
* Provide clear and accurate informationregarding the handling of shipments, especially when delayed.
* Communicate with other MARKEN offices and overseas agents to confirm receipt of the pre-alert information during export.
* Track and Trace ZRH Client shipments in order to ensure that these shipments are delivered within the agreedturn around time and stability.
* Supply Customers with post shipment information and data such as temperature readings, Proof of Delivery details etc.
* Supply customers with MARKEN Service information.
* Provide potential customer information to the Line Manager.
* Liaise with customers as required to ensure clarity of requirements, technical details, overcome problems, etc.
* Evaluate overall feasibility of developed solutions in terms of packaging, quality and regulatory compliance.
* Initiate incident handling process and subsequent routing to QC with required Information.
* Responsible to assist with special projects as assigned.
General
* Assist in performing Investigations for Quality Issues incooperation with therespective Department Supervisor and/orLine Manager.
* Adhere to all MARKEN Policiesand SOPs at all times.
* Partake in all training sessions set forth by MARKEN.
* Actively participate in scheduled meetings to discuss services& operational performance and concerns.
* Undertake any other reasonable duties at the request of the Line Manager or Branch Manager.
Art der Anstellung:
Unbefristet
UPS hat sich verpflichtet, einen Arbeitsplatz zu schaffen, der frei von Diskriminierung, Belästigung und Vergeltungsmaßnahmen ist.