Overview
Freelance Luxury Brand Evaluator - Zürich, Schlieren, Riesbach, Bern — join CXG, the global leader in customer experience, and work with iconic luxury brands.
Turn your passion for luxury into a career opportunity by exploring premium brands and shaping their customer experience in fashion, beauty, jewelry, or automobiles.
About CXG: CXG connects premium brands with evaluators across 70 countries. We enable flexibility through our mobile platform, CXG Live, to manage missions, certifications, and feedback.
About the Role
As a luxury brand evaluator, you will discreetly assess customer experiences and provide critical feedback to help brands refine their services. You may visit boutiques, shop online, or evaluate after a purchase, and your observations contribute to the future of luxury experiences.
Responsibilities
* Choose your assignments and align missions with your preferences and profile
* Visit luxury stores or evaluate online and engage with sales associates
* Observe ambiance, service quality, and overall customer experience
* Provide honest feedback through our platform via questionnaires
Perks of the Role
* Collaborate with iconic brands across industries
* Flexible assignments tailored to your interests
* Compensation for time and input, with potential reimbursement on purchases
* User-friendly platform for managing missions and feedback
Our Luxury Partners
* Fashion & Couture: Louis Vuitton, Saint Laurent, Balenciaga, Versace, Prada, Moncler, Fendi, Bottega Veneta, Ferragamo, COS, Bally, Dolce & Gabbana
* Jewelry & Watches: Tiffany & Co., De Beers, Piaget, IWC, Boucheron, Pandora
* Beauty & Skincare: Guerlain, Sephora, L'Oréal, Givenchy
* Automotive: Bentley, Jaguar, Genesis, Maserati, Vespa
Requirements
* Must be 18 years or older
* Fluent German (written and spoken)
* Current customer of premium and luxury brands
* Not currently under contract with any retail brands to ensure impartiality
* Punctual, organized, detail-oriented, and reliable
* Observant and passionate about customer experience
* No prior experience required; genuine feedback is valued
Compensation
* Non-Purchase Evaluations: Earn a fee based on mission complexity
* Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief
How to Join the CXG Community
1. Register: sign up at live.cxg.com and confirm your email
2. Complete your profile: fill out your details to 100% and get verified
3. Get certified: pass the General Certification to access missions
4. Apply for missions: explore assignments with brands that excite you
5. Start evaluating: begin making a difference in the luxury market
Location note: Zurich area (Zürich, Schlieren, Riesbach, Bern) – freelance/part-time opportunities.
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