Switzerland Full-timeAbout the RoleWe are seeking a proactiveCustomer Service Representativeto join our team in Switzerland. You will serve as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring an exceptional customer experience. This role is ideal for someone with strong communication skills, problem-solving abilities, and a customer-focused mindset.Key ResponsibilitiesRespond to customer inquiries via email, phone, chat, or other channels.Provide timely and accurate information regarding products, services, and policies.Troubleshoot and resolve customer issues, escalating when necessary.Document customer interactions, feedback, and issues in CRM systems.Collaborate with internal teams to ensure consistent service delivery.Identify trends and provide feedback to improve products, processes, and services.Maintain a high level of customer satisfaction and professionalism.Participate in training and development programs to enhance product knowledge and skills.QualificationsHigh school diploma or Bachelor's degree preferred.1–3 years of experience in customer service, support, or client-facing roles.Excellent verbal and written communication skills in English; German or French is a strong advantage.Strong problem-solving, multitasking, and interpersonal skills.Proficiency with CRM systems (Salesforce, Zendesk, or similar) is a plus.Ability to work independently and in a team-oriented environment.Customer-focused mindset with a positive and professional attitude.What We OfferOpportunity to interact with diverse customers and contribute to high-quality service.Competitive salary and benefits package.Career development opportunities through training, mentorship, and growth programs.A collaborative, supportive, and dynamic work environment.