Responsibilities
* Serve as the primary point of contact for customers, ensuring their needs are met throughout their journey with AssemblyAI.
* Evaluate customer use cases and proactively identify opportunities to integrate voice AI into their product roadmaps.
* Manage a portfolio of technical customers, primarily communicating asynchronously and ensuring timely, high‑quality support.
* Lead commercial and project meetings, focused on demonstrating the value of our voice AI capabilities.
* Drive growth in customer usage of the API across varying product offerings and end customer use cases.
* Build strong connections with our customers to ensure their long‑term success with our platform.
* Act as a thought leader and customer advocate, providing insights and feedback to drive the future direction of our product roadmap.
Experience
* Have 4+ years of experience as a technical account manager, account manager, solutions architect, sales engineer, or technical consultant.
* Preferred experience working with SQL, Python, React, and web development frameworks.
* Familiarity with AI/ML tools is a strong plus.
* Passion for AI technology and a strong desire to apply it to real‑world customer challenges.
* Ability to proactively identify opportunities for voice AI integration and create detailed execution plans.
* Are willing to wear many hats (software engineer, product manager, account manager, and support), passionate about unblocking issues for customers, and excited about problem‑solving.
* Operate with high energy, adept at frequent context switching, and capable of managing multiple projects simultaneously with expansive ownership.
Salary and Perks
Pay range: $150K - $220K
About AssemblyAI
Industry‑leading Speech AI models to automatically recognize and understand speech.
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