Service Delivery Technician – End User Service (EUS)
Join VF Corporation’s DT EMEA End User Service (EUS) team based in Stabio, Switzerland as a Service Delivery Tech II.
Role Overview
The primary responsibility is to enable VF employees to use technology that allows them to work more efficiently. The role provides advanced technical support and troubleshooting to VF associates while delivering exceptional customer service.
Key Responsibilities
* Identify, triage, and resolve technical problems of moderate complexity.
* Accurately document, track, and monitor problems using applicable systems and tools.
* Provide support for computer, application, system, device, access, and hardware issues; basic audio/video streaming and post‑production assistance.
* Install and support company hardware (desktops, laptops, printers, VoIP devices, scanners, phones, tablets) and software.
* Maintain an accurate stockroom inventory of personal computer devices and peripherals.
* Monitor hardware and application performance and provide feedback to EUS leadership.
* Assist users with new technology training (MFA, OneDrive, self‑service tools).
* Support face‑to‑face engagement and conferencing technology (Zoom, Brandlive, etc.).
* Configure and deploy hardware following VF standards.
* Accept projects, develop work plans, and ensure timely completion.
Qualifications & Skills
* Preferred: AA/BS degree in Computer Sciences or related field.
* Experience: Several years in an IS/IT environment with in‑depth technical knowledge of workstations, printers, network equipment, and peripheral devices.
* Proficiency in Microsoft Windows Server, Windows, macOS, and local area networks.
* Strong analytical and troubleshooting skills for Microsoft Office, Apple OS/iOS, and Citrix client.
* Technical certifications such as MCSE, MCTS, A+, Cisco preferred.
* Fluent in English; knowledge of other languages is an asset.
* Strong interpersonal, rapport‑building, and listening skills.
* Team player who can work under pressure and independently.
* Physical ability to lift up to 30 lbs.
About VF
VF is a global apparel company connecting people to the lifestyles they cherish through a family of iconic brands. We power sustainable and active lifestyles for the betterment of people and our planet.
Benefits
* Supportive culture based on respect and integrity.
* Inclusive international environment.
* Opportunity to work for an iconic lifestyle brand.
* On‑site gym and health‑wellness initiatives.
* Discount card with 50 % on all VF brands.
* Break‑out areas with complimentary hot drinks.
Equal Opportunity Statement
As an equal opportunity employer, we strive to foster a culture of belonging based on respect, connection, openness, and authenticity.
We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.
If you like what you have read and want to join our team then we would like to hear from you!
R-20251023-0012
Seniority Level
Associate
Employment Type
Full‑time
Job Function
Information Technology
Industry
Information Services and Information Technology
Referral Program
Referrals increase your chances of interviewing at VF Corporation by 2x.
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