Join to apply for the Site Operations Manager London East role at Arriva Group.Reports ToSite Operations Manager – Job DescriptionDirect ReportsDriversOperations SupervisorGarage AdministratorMain Internal StakeholdersEngineering Manager, FBP, HRBP, H&S (incl. Risk), SLT, Property, Legal, Transcare, Training School, Commercial, Procurement, Shared Service, Customer Service, TU, Fleet TeamMain External StakeholdersRegulatory Bodies (DVSA, OTC, HSE, Police), Local Authorities / TfL, Cleaning contractors, Regional CPT, Competitors, Customers, TU FTO, Local Businesses (BIDs, CoC, Local charities, Suppliers)PurposeContribute to the achievement of the site annual business plan by effectively managing the day‑to‑day operation of bus services so that customer needs are met, and service delivery and performance targets are achieved efficiently and within budget. Demonstrate effective and motivational leadership of the operational teams to ensure delivery of a safe and regulatory compliant operation, whilst seeking continual improvement of customer and colleague experience.Promote the Arriva Values to create an inclusive working environment reflective of the communities we serve.Safety is Everybody’s ResponsibilityYou are required to cooperate and ensure that the workplace is safe for everyone by taking reasonable care not to do anything that might endanger yourself or others, either through your actions or lack of action, and never to act in a way that causes either you or Arriva to be in breach of the law. You are expected to consider, and take account of, the potential hazards and risks in everything you do whilst you are at work. Detailed H&S Responsibilities are published in the Arriva HS&E Management System.Main ResponsibilitiesHealth and SafetyResponsibility for ensuring adequate organization and arrangements exist for the effective implementation of the Company Health and Safety Policy, and ensuring compliance with all statutory obligations.CustomerEnsure site team deliver excellent service delivery in accordance with stakeholder requirements, Company Policies and Procedures. Establish and maintain business relationships. Critical to local performance. Understand customer needs and embrace partnerships with Local Authorities.PeopleDevelop and support an organisational culture that embodies the values of Arriva and promotes Equality, Diversity & Inclusion (ED&I). Ensure that the site has the required level of resource, capability, and competence. Lead, manage and motivate colleagues to maximise contribution and ensure effective collaboration. Responsible for the continual development of their teams. Engage and motivate site teams through effective leadership and communication forums.QualityLead the delivery of outstanding service delivery and operational compliance and provide leadership and support to site team to deliver excellent levels of all round performance and improved operating profit. In alignment with the commercial team ensure a continuous review of networks and customer feedback.Financial and Decision-MakingContribute to the development of the site’s annual budgets business plan by formulating proposals and assisting the Head of Sites with the compilation of annual budgets, forecasts and targets. Focus on value‑adding business activities to maximise revenue and control operating costs. Continuously review financial performance against budget and identify appropriate action plans to address any shortfall.Continual Improvement & InnovationContinuously review the operating terrain, identify areas, processes and systems which through innovation can be substantially improved. Acts as Change agent, making balanced yet brave decisions that change the status quo and enhance the business. Is a Value Creator, constantly innovating and implementing, to drive operational excellence.Corporate Social ResponsibilityUphold, safeguard and promote the reputation and values of the organisation throughout all internal and external business relationships and activities.Essential Postholder RequirementsTo become a Transport Manager on the Operators Licence.To be the Site Accountable Manager.Person SpecificationDemonstrate the Arriva Values and Leadership Mindset.A proven track record of management responsibilities of an operational facility, with relevant P&L ownership, driving revenue, controlling costs and maximising EBIT%/Profit.Experience of leading, managing, motivating and developing large high performing teams across multiple sites.Background in a customer facing environment, capable of understanding and developing customer satisfaction and managing dispute resolutions.Demonstrable experience in creating a safe and continuously improving working environment.Capable of translating the sites strategic and annual deliverables into effective and translatable plans, driving the execution relentlessly through strong governance and a “go & see” approach which ensures sustainable change.Experience of working in partnership with Trade Unions.Responsibilities and duties may also change in light of future business needs and personal development.Seniority levelDirectorEmployment typeFull-timeJob functionManagement and ManufacturingReferrals increase your chances of interviewing at Arriva Group by 2x.
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