Mission
Deliver exceptional customer experiences for our Swiss market. To ensure that every customer interaction reflects the high quality and passion of our brands. Your mission is to build loyalty, increase satisfaction, and turn customers into loyal fans.
Tasks
* Serve as the primary point of contact for Swiss e-commerce customers
* Ensure continued high-quality customer service
* Proactively engage with customers to ensure satisfaction and resolve issues swiftly
* Responsible for daily management of all tasks related to customer orders
* Work closely with other teams (Logistics, Finance, IT etc.)
* Generate reports and analyses
Requirements
* EFZ (3-year apprenticeship)
* Proven experience in customer success or e-commerce
* Good technical understanding
* Strong analytical and Office 365 skills
* SAP S4 and SAP Commerce knowledge is an advantage
* Excellent communication skills in German, French and English
* Any additional language is a plus