Position: We’re looking for a Data Operations Manager who ensures that reliable, high-quality data flows across the organization. You will manage the core data operations that enable fast, confident decision-making and help teams turn data into business value. Responsibilities: As the Data Operations Manager, you will… Oversee daily operations of data platforms and pipelines to deliver accurate, timely data to business teams. Track and report on operational KPIs such as data uptime, freshness, and incident response. Define SLAs, standards, and escalation processes with IT, data engineering, analytics, and governance. Drive automation and efficiency improvements, with a focus on the Swiss market. Ensure compliance with Swiss market data law, data privacy, security, and regulatory requirements. Act as a key partner to marketing stakeholders, ensuring their data needs are understood and met. Requirements: University degree in Information Systems, Computer Science, Data Management or similar Proven experience in data operations, data science, data management, IT project management roles Solid experience managing data pipelines, cloud platforms (AWS, Azure, GCP), and ETL/ELT tools, as well as a background in monitoring, incident management, and operational support, will be a plus Strong understanding of data lifecycle management, governance, and quality monitoring and familiarity with modern data warehouses/lakes (Snowflake, Redshift, Big Query, Databricks) is a must Strong problem-solving, organizational, and governance skills Fluent English, good command of German or French is a plus What to expect: Expect well-being initiatives, flexible work arrangements, growth opportunities, and excellent benefits, including a unique family leave policy. Are you ready to join us? Build your success story at JTI. Apply now! Next Steps: After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type. At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know. jid0dd37c2a jit1148a jiy25a