PREMISE: CVs of persons living more than 40/45 minutes away from Lugano will neither be read nor processed
At our office in Lugano (CH) we have an open position for a Booking team member who will be responsible for being the first point of contact for our guests. We are looking for someone with excellent communication skills, sales ability and a customer service mentality. You will be trained by our team in the head office, to answer calls and emails efficiently while still delivering a personalized solution to each guest. When needed you will assist the marketing team with extra tasks as required.
Main Responsibilities
• Answer booking enquiries of guests by phone and email.
• Paying attention to the guest's requirements to ensure understanding of enquiries and deliver personalized travel solutions.
• Give accurate information regarding availability, accommodation types, areas etc.
• Providing full customer service to our guests prior to arrival and if needed during & after
• Assist Marketing- & Accounting team when needed
• Other duties as assigned in line with personal skills/interests.
Requirements
Background and/or experience in the tourism branch.
• Fluent in English, French and/or German. Minimum requirement C1.
• Knowledge of Italian/Spanish would be a +.
• Strong communication skills (written and verbal)
• Good computer skills, including the ability to type and talk while successfully navigating through multiple applications.
• Interest in the travel and hospitality industry.
• Flexibility to work evenings and weekend shifts.
Benefits
Working with an international team
• Dynamic work environment
• Work arrangement: Flexible (partial smart working possible)
• Permanent contract (after the initial trial period)
• Full-time job
net monthly approx / 3 100 Swiss francs