Overview
The role is responsible for managing returns from wholesale customers, working closely with the team and other departments to ensure that all processes run smoothly and are completed in a timely and efficient manner.
Core Job Responsibilities
* Receive and process customer return requests via email, phone, or online platforms
* Verify return eligibility based on company policies
* Provide customers with return labels and shipping instructions
* Track return shipments and ensure timely delivery to the warehouse
* Collaborate with the warehouse to confirm the condition of returned products
* Ensure items meet return criteria (e.g., unused, original packaging)
* Inform customers about the status of their return
* Handle complaints or issues related to returns professionally and empathetically
* Ensure all return procedures comply with internal policies and legal requirements
* Generate reports on return volumes, reasons, and trends
* Support internal investigations for disputed returns
Qualifications
* 1 year of experience as Customer Service would be considered a plus
* Education: at least High School Diploma
* Languages: fluent English (both written and spoken). Any other European language (German, Spanish, French, Russian...) will be considered as a plus
* Proficiency with Microsoft Office suite, including good Excel skills
* Fast learner, analytical mindset, adapt to changes and work under pressure
* Excellent execution, high respect of deadlines and strong organizational skills, precision and attention to details
* Strong verbal and written communication skills and ability to tailor message to all levels in the business, including delivering clear and concise presentations
Nice to have / Benefits
* An International, fresh and dynamic working environment
* Physical & Mental Health programs, sustainable projects and workshop promoted by Guess Community
* Arts, sports and social events outside the office, thanks to our Guess Fun activities!
* Training & Development platform and paths
* Discount on our products both online and in stores
Don’t miss your chance to join a progressive and sustainable global company, which is constantly looking for new challenges and opportunities to grow in a competitive and tough market.
Guess promotes a people-first workspace, where their well-being and their development are part of the history and the success of the brand.
Do you think we’re a good match for you? Apply now to be part of our family!
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