GenAI Operations Lead (100%) at AI Startup
Lightly AG is an ETH and HSG spin‑off pioneering in machine learning and computer vision. Backed by Y Combinator and top‑tier investors, our technology is used by global leaders in autonomous driving, medical imaging, and visual inspection.
Zürich, Switzerland
Employee
We’re looking for a proactive and versatile Head of Operations to help us scale efficiently and keep our operations humming. This role is ideal for an ambitious business or engineering professional, a startup‑savvy, high‑performance operations manager, or a seasoned solutions professional seeking a dynamic full‑time role with real impact. You’ll support our co‑founders and leadership team directly while keeping our Zurich HQ running smoothly.
Tasks
* Expert network management: Manage our network of AI experts, including hiring, contracts, and payments.
* AI Project management: Run all operational steps from task assignment to QA and final delivery.
* Communication hub: Act as a link between engineering, founders, and solution engineering.
* Strategic customer success: Support our technical customers and key accounts with a calm and helpful approach.
* Process optimization: Shape and refine our processes, suggest improvements, and introduce useful automations.
* Product and platform management: Support product management for our operations platform together with engineering and founders.
Requirements
* Have 3–4 years of work experience in either operations management, HR ops, or finance admin, or are a highly organized professional with a solutions engineering or technical background in GenAI with a sharp sense of ownership.
* Are fluent in English. German is a plus.
* Have top‑notch organizational skills and can juggle multiple priorities without dropping the ball.
* Thrive in dynamic, ambiguous environments and love figuring things out.
* Are comfortable using digital tools like Google Workspace, Slack, Notion, Bexio and possibly Hubspot or are willing to learn them.
* Are fully committed to help build a rocket ship and can be present in the Zurich office several days per week. If the collaboration works well, this role can develop in a more advanced role at a later point in time.
💡 Don’t meet every single requirement? That’s okay! At Lightly, we believe in potential, growth, and learning. If you’re excited about the role and think you could be a great fit, we encourage you to apply—even if your experience doesn’t match the job description 100 %.
Benefits
* A front‑row seat to how a YC‑backed deep tech company is built.
* Direct exposure to the inner workings of startup leadership.
* Flexible working hours and the ability to shape your role over time.
* A modern, central office in Zürich near HB and the possibility to work from home.
* Company retreats, offsites, and team events.
* Competitive compensation tailored to experience and scope of work.
Send us your CV and a short note about why this role excites you. If you’ve handled similar tasks before, we’d love to hear specific examples. We look forward to hearing from you!
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