Overview
As an IT Support Engineer M365 & Automation, you’ll support our users on-site in Basel and assist in setting up, maintaining, and dismantling the IT infrastructure at our international congresses across Switzerland and Europe — helping to ensure smooth and successful events for scientific exchange.
Responsibilities
* Manage and support Microsoft 365 services (Exchange Online, SharePoint, Teams, Entra ID)
* Maintain and optimize our Hyper-V and Windows Server infrastructure
* Provide IT support across all levels (1st to 3rd line)
* Drive automation and AI-enabled workflows to improve efficiency and user experience
* Contribute to business process optimization by applying AI and digital solutions
* Deliver hands-on IT support at congresses and events across Switzerland and Europe
Qualifications
* Completed IT education or degree, with relevant experience in IT support
* Solid knowledge of Microsoft 365, Windows Server, and Hyper-V
* Hands-on experience with Veeam, O365 automation, and business process optimization
* Strong interest in applying AI tools (e.g. for automation and workflow optimization)
* Initial project management experience with a structured, solution-oriented mindset
* Willingness to travel occasionally to support events on-site (approx. 10%)
* Independent, reliable, and service-oriented working style
* Fluent in English (spoken and written); German is an advantage
What You Will Find at Congrex
* A meaningful mission - contribute your technical expertise to events that connect and advance the global scientific community
* A people-first culture - we foster trust, teamwork, and mutual support
* An international and diverse team with deep expertise and shared purpose
* A flexible hybrid work model that supports your professional and personal life
* 25 days of annual leave + 2 company holidays, regular social events, fully covered accident and sick leave insurance, and office massage offerings
* A commitment to your professional growth through training and development
We look forward to receiving your application including CV, motivation letter or video with your salary expectations by email to HR, Ruxandra Dähler, job2025-005@congrex.com.
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