**Service Portfolio Manager Job Description**
We are seeking a skilled and experienced Service expert to join our Service Team. The ideal candidate will have a strong understanding of the laboratory equipment industry and excellent strategic thinking skills.
The role involves managing and overlooking the Service portfolio along the laboratory products' lifecycle, from the initial service requirements phase to the decommissioning of a service. You will also be responsible for coaching and supporting the Service Teams in developing and implementing the service portfolio.
To succeed in this role, you will need to have a bachelor's degree in Engineering or Business Administration with a minimum of 3 years of work experience in managing service portfolios and/or product (hardware) portfolios. Experience in product development and/or hardware services is an advantage.
The successful candidate will have strong project management skills, process optimization, and experience working collaboratively across various departments, multiple regions, and cultures in a global matrix organization. Excellent oral and written English skills are essential, with any additional language being a plus.
Job Responsibilities:
* Manage and overlook the Service portfolio along the laboratory products' lifecycle
* Coach and support the Service Teams in developing and implementing the service portfolio
* Ensure the service readiness is fulfilled at product launches
* Harmonize the processes and delivery of the Laboratory Service portfolio
* Ensure that the service portfolios developed meet both customer and regulatory needs
Requirements:
* Bachelor's degree in Engineering or Business Administration
* Minimum 3 years of work experience in managing service portfolios and/or product (hardware) portfolios
* Strong understanding of the laboratory equipment industry
* Experience in product development and/or hardware services (advantage)
* Excellent English skills
Benefits:
* Flexible working hours
* Hybrid work model
* Training opportunities
* 40-hour work week
* Vacation days and additional holidays
* Parking and public transport access
* Healthy lunches cooked onsite