Job Title: IT Desktop Support Technician
Job Type & Location: Onsite || Site Address: Hegenheimermattweg 127, 4123 Allschwil, Switzerland
Requirement: 5 days a week (Monday to Friday)
Job Requirements
Technical Skills
Minimum 3‑5 years of strong experience providing IT infrastructure field support, troubleshooting hardware, software, and operating system issues without impacting warranties or violating security compliance.
Experience installing, troubleshooting, and fixing desktops, printers, laptops, and other computer peripherals, as well as desktop applications.
Basic knowledge of enterprise LAN and WAN setups and concepts.
Ability to lift and move computer equipment weighing up to 50 lbs.
Expertise in desk‑side support and PC break/fix, including basic administration of Windows, macOS, and Linux OS (preferred).
Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
Smart‑hand support for peripheral and networking hardware: monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, data termination panels.
Ability to troubleshoot issues with systems and networks using deductive reasoning skills and resolving end‑user network cabling problems.
Experience with repeat call analysis and preventive action development.
Experience in problem management.
Professional Qualities
Excellent written and oral communication skills with clients and management.
Ability to work with deadlines and complete tasks on time, taking proactive ownership with a sense of urgency.
Preferably holds an Associate Degree in Electronics and a CompTIA A+ certification.
May have additional vendor certifications from Dell, Toshiba, Lenovo, etc.
Experience with ticketing tools such as ServiceNow or Remedy.
Must Haves
Desktop imaging
Application installation and support
Outlook issue troubleshooting
Printer troubleshooting
Conference room management
Knowledge of ticketing tools
Non‑Technical Skills
Good customer management skills
Strong oral and written communication
Ability to interact with customers at different levels
Driven and result‑oriented
Passionate about the work
Ability to work independently or as part of a team, completing tasks effectively with minimal supervision. Must be available to work flexible work schedules.
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