ICT Support Engineer (Network SME)
*Requisition ID:** 17230 *Location:**Zug, CH, 6300
Holcim is the leading partner for sustainable construction, creating value across the built environment from infrastructure and industry to buildings. Headquartered in Zug, Switzerland, Holcim has more than 48,000 employees in 45 attractive markets – across Europe, Latin America, Asia, Middle East & Africa. Holcim offers high-value end-to-end Building Materials and Building Solutions, from foundations and flooring to roofing and walling – powered by premium brands including ECOPlanet, ECOPact, and ECOCycle®. Find out more at www.holcim.com
*Role overview**
The ICT Support Engineer (Network SME) is a dual-focus role based in Zug, Switzerland. You will act as the Subject Matter Expert (SME) for the Cisco Meraki network infrastructure across 13 Corporate and Trading sites. Simultaneously, you will be a key member of the Digital Workplace Experience team, providing high-touch IT support to headquarter users and VIPs, ensuring a seamless end-to-end technology experience.
*Key Responsibilities:** Network Design & Operations (Primary Focus) Design, deploy, install, and operate network and security solutions for 13 global sites. Lead the configuration and maintenance of Cisco Meraki SD-WAN, switches, and access points. Maintain technical manuals/knowledge base articles and perform "technology watches" to keep the network stack modern and efficient. Digital Workplace & VIP Support (Secondary Focus) Diagnose and resolve hardware/software incidents via ServiceNow, adhering to strict SLAs. Provide "white-glove" technical assistance to executives and during high-profile corporate events. Support the deployment and maintenance of Windows 11 notebooks, Google Workspace tools, and Edge server infrastructure. Partner with global IT support groups and third-party vendors to resolve complex cross-domain issues. *Required Skills & Qu