Competitive salary | on site in Rotkreuz/Lucerne-Zug area, Switzerland
NTT DATA is currently looking for an IT Support Analyst (f/m/d) onsite in Rotkreuz for our growing team in Switzerland.
Overview NTT DATA IT Support Analysts (f/m/d) are responsible for providing exceptional field service support to our clients. This includes having solid written and oral communication skills as well as the ability to document IT problems thoroughly with close attention to detail. As an IT Support Analyst (f/m/d) you should have experience with troubleshooting and configuring Windows and iOS devices for end users. The ability to lift/move/set‑up computer equipment is also required.
Roles & Responsibilities Provide desktop and laptop support for Windows & Mac systems
Assist users in solving IT problems using available hardware and software tools
Support, install, and maintain local area networks, operating systems, software, and related IT peripherals
Install and support hardware and software components for user groups, perform preventive maintenance, and test equipment
Evaluate system configuration and software to ensure effective use of hardware resources
Provide positive customer experiences when working with users
Use ServiceNow ticketing system daily to triage tickets, escalations, issues, etc.
Technical Skills Windows 7, Windows 10, Windows 11, Mac OSX, Active Directory, iOS, Android, Microsoft Office, Microsoft Office 365
Experience troubleshooting, installing, and upgrading in a Windows 7 and Windows 10 enterprise environment (Experience troubleshooting in a Mac OSX environment a plus)
New system deployment (including setup, imaging, software installation, and data migration)
Resolution of hardware driver conflicts, user profile corruption, and operating system errors (Mac OSX and Windows 7 & 10)
Symantec, SCCM, and BitLocker encryption troubleshooting
Local and networked printer configurations
Software installations
Conference and meeting support – Troubleshooting systems or client‑approved meeting software issues
Remote access support
Mobile device configuration and deployment (iOS/Android)
Assist with Knowledge Base Article management to include initial proofreading and feedback of new articles, revision requests of existing article deficiencies, and accountability of article content comprehension
Process security requests involving malicious software and vulnerability investigations
Other IT Service‑desk related tasks as deemed necessary by the client within the defined scope of the contract
Fluent German and English language knowledge required (Main working language: German)
Education Associate’s Degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field (or equivalent work experience)
Working knowledge of basic hardware and software products and diagnostic/problem solving skills
Ideally 1 to 3 years of work experience in computer systems or IT support
Work Hours and Work Location Mondays‑Fridays (daytime working hours) in Rotkreuz/Switzerland on client site.
Benefits You will enjoy a comprehensive, locally competitive benefits package.
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