Description du poste
We are looking for a Sales Representative for our Boutique in Zürich.
Provide exceptional customer service to all boutique clients. Sell and promote all boutique products to end consumers. Achieve all sales objectives and contribute to the boutique’s overall goals.
In this role, your main tasks will be to :
Sales
* Welcome and serve all customers with a friendly attitude, offering a comprehensive and memorable experience
* Develop familiarity with the product range, both past and present, to provide customers with detailed and accurate information
* Maintain a thorough understanding of the features of watches and other brand products
* Offer reliable information to customers regarding sales and customer service inquiries
* Assist in the presentation of merchandise according to guidelines
* Contribute to achieving monthly, quarterly, and annual sales targets
* Provide exceptional customer service across all channels, including email, phone, and in-person interactions
Security
* Assist in controlling stock shrinkage and losses through careful handling and attentive actions within the boutique
* Adhere to administrative policies and procedures, particularly regarding cash handling
* Maintain general awareness of product security and potential risks
* Follow company procedures for opening and closing the store
* Ensure proper handling of all deliveries
Cash Handling and Payment Operations
* Manage all transactions responsibly and securely
* Perform cashier duties, including payment processing and handling international currencies
* Ensure accurate cash handling, credit card processing, and related tasks
Store Maintenance
* Ensure the boutique always remains clean and presentable, including the sales floor and back office
* Maintain awareness of health and safety standards
* Ensure proper implementation of visual merchandising standards
Communication
* Comply with company policies and regulations
* Attend briefings as instructed by supervisors
* Present yourself professionally to both customers and colleagues
* Handle international clients with an understanding of their customs and culture
Product Knowledge
* Regularly participate in training sessions
* Take responsibility for proactively learning about new products and applying training effectively
* Provide customers with thorough product knowledge
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