The successful candidate will be responsible for managing, disputing and recovering logistics-related fines and chargebacks across the supply chain. This role ensures financial accuracy, reduces revenue leakage, and strengthens relationships with retail and distribution partners.
Job advantages
* A competitive salary with opportunities for advancement and career development.
* Access to a group insurance plan & a pension plan with employer contributions.
* Telemedicine & employee and family assistance programs.
* Recognition & wellness programs for employees.
Key activities
* Dispute & Recovery Management:
o Lead end‑to‑end management of logistics fines, deductions, and chargebacks issued by retailers, carriers, and distribution partners.
o Drive high‑performance collections activities, ensuring timely recovery of disputed amounts and minimizing outstanding balances.
o Prepare and submit detailed dispute packages, including supporting documentation, corrective actions, and financial justification.
* Analysis & Compliance:
o Investigate root causes of fines by analyzing shipment data, delivery documentation, routing guides, and compliance requirements.
o Monitor retailer compliance programs and proactively identify risks, trends, and opportunities for process improvement.
o Partner with internal teams (Logistics, Customer Service, Sales, Finance, and Supply Chain) to resolve systemic issues and prevent recurring fines.
* Monitoring & Reporting:
o Maintain accurate tracking of fines, disputes, and recoveries using ERP systems, deduction portals, and internal reporting tools.
o Build strong relationships with retail partners to negotiate resolutions and improve compliance outcomes.
o Provide regular reporting on KPIs, including recovery rates, dispute success rates, and fine root‑cause trends.
Required training and experience
* 5 + years of experience in logistics, supply chain, collections or deduction management.
* Bachelor’s degree in logistics, supply chain management, business administration or another related field.
* Experience in high-volume collections and successful recovery of penalties or chargebacks.
* Solid experience in the consumer goods (CPG) industry, with knowledge of retailers’ compliance programs (e.g., Walmart, Costco, Metro, Amazon, Loblaws, Sobeys.).
* Proficiency in ERP systems (SAP, Oracle or equivalent), retailer portals and Excel/Google Sheets.
Skills sought
* Bilingual (French/English), both written and spoken – essential for communication with English-speaking colleagues, clients, and suppliers across provinces and internationally.
* Advanced ability to interpret shipping data, delivery indicators and financial documentation.
* Competence in data analysis and problem solving.
* Excellent communication and negotiation skills.
* High sense of responsibility and autonomy.
* Strong attention to detail and ability to manage multiple files simultaneously.
* Knowledge of logistics and compliance.
* Expertise in collection and penalty management.
* Competence in continuous process improvement.
Lassonde, all in good taste!
Working at Lassonde is about being involved, giving meaning to your work and doing things right. And that’s because Lassonde takes care of its people. Choosing Lassonde means joining a century-old company founded in Quebec that embodies strong values such as respect and integrity. It also means finding a family spirit at the heart of a North American company, thriving alongside dedicated people and being proud of the tasty, quality products that we offer our clients and consumers. At Lassonde, anything is possible.
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