Job Title: Operations Manager
Location: Paris - 2ème arrondissement
Department: Operations
Reports To: Account Manager
Position Type: Senior Management
Job Summary
The Operations Manager will have overall responsibility and accountability for the Clients Operations, P&L, Growth, Service Delivery and Client Relationships in Paris with a view to expanding to France. This includes general operational admin support (invoicing, general admin and procurement), P&L, Growth, Quality Compliance, health & Safety, operational training, contract mobilisations and FM Services.
Key Responsibilities
* Full FM Operational Performance of all Clients
* Full Operational & Service Delivery Responsibilities
* P&L Performance – Achieve Group Budgets and Financial Targets for dedicated clients’ contracts.
* Drive and Implement Cost Saving Improvements across Group Operations
* Responsible for managing and providing FM Admin reports via Netsuite and CAFM Systems
* Support and Lead the Growth ambitions -New Sales, Retention and Projects
* Enhance FM Manager Capability through the delivery of coaching, training, and support to managers performance
* Be the Client focal point and responsible for the compliant service delivery, governance, compliance to ensure complete adherence to the SLA & KPI metrics of the contract.
* Provide technical and managerial support to Reports and Business
* Support and translate the Strategic development of the Group Business offerings to the Client operations
* Support and Develop Operational Delivery Team Capability to achieve and exceed Customer and Account Performance metrics
* Managing the client relationship and ensuring a high level of service performance and of suppliers.
* Drive and measure with FM Operations Managers and operational team’s full compliance with KPI and Audit requirements.
* Drive and measure with operational teams ensuring full EHS & Quality compliance, legislative, CLIENT and health, safety.
* Drive/develop analytics capability within the operations team including but not limited to systems, people and reporting.
* Ensuring that the safety, health & environmental performance of the company is implemented in line with policies
Qualifications
Education:
* Desired Practical EHS Management qualification
* Desired bachelor’s degree in facilities management, building, Construction, Hospitality or another FM-related field.
* Desired Master in Industry Related Field, FM, Business Administration or Construction
Experience
* At least five years of leading and management experience working with corporate clients and leading IFM teams.
* Experience leading multi-disciplined Technical & Non-Technical Teams, Soft and Hard Services Contracts in multiple Industry Sectors, Life Sciences, Education Technology, Manufacturing & Corporate Environments
* Experience in managing Financial Profit & Loss, Budgets for businesses>€5M
* Experience managing Vendors and supply chain optimisation to deliver bottom-line improvements
* Experienced Client Relationship Manager, operating at Senior Management Level
* Experience and Knowledge of working with Computer Facility Management Asset Software
* Able to adapt in a fast-paced working environment and versatile in meeting client- changing needs and requirements
* Significant practical experience of problem-solving issues in a dynamic/diverse environment.
* Experience of investigating discrepancies and reporting objectively.
* Experience of leading and managing change. Organizational, Systems and Process
Skills
* Strong analytical, organization and administration skills
* Excellent verbal and written communication skills as well as presentation skills; proficient in Excel, Word, and PowerPoint, skills are essential
* Fluent in English
We Offer You
* A motivating working environment within a young and dynamic team
* Attractive working conditions
* Great opportunities for professional development
Are you interested in this challenge? Please send us your complete application. #J-18808-Ljbffr