IT Support Engineer – Mobile Solutions & IT Infrastructure (m/w/d)
Join us as an IT Support Engineer – Mobile Solutions & IT Infrastructure (m/w/d) at Rocken.
Our partner, Rocken, is a leading provider of modern IT security solutions, supporting companies in implementing and managing innovative technologies. They create tailored solutions that meet the highest security standards, emphasizing expertise and collaborative partnership. The company offers a dynamic work environment focused on continuous development and teamwork.
Responsibilities
* Coordinate and handle customer inquiries via phone, email, and ticket system
* Support end-users in 1st and 2nd level support
* Implement system changes and upgrades
* Perform managed service tasks independently and participate in regular meetings
* Onboard and support customers closely with Key Account Management
Qualifications
* Completed apprenticeship in IT or similar qualification
* Experience with mobile IT solutions and communication systems
* Knowledge of iOS, Android, Intune, Ivanti
* Strong customer orientation and service awareness
* Fluent in German, French, and English
Additional Information
Apply via https://rocken.jobs or create a profile at https://rocken.jobs/application/profil-erstellen/.
Job Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Information Technology
* Industries: Internet Publishing
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