Title: Managed Services Tech-Lead/Architect
Location:
Morrisville, NC, US Tampa, FL, US, 33601 Lake Mary, FL, US, 32746 US Pittsford, NY, US, 14534 Waltham, MA, US, 02451 Schaumburg, IL, US, 60173 Lausanne, CH, 1018 Santa Monica, CA, US, 90404 Scottsdale, AZ, US, 85256 New Orleans, LA, US, 70032 US St. Louis, MO, US, 63101 Edina, MN, US, 55435 Vienna, VA, US, 22102 Bellevue, WA, US, 98004 Mt. Laurel, NJ, US, 08054 Nashville, TN, US Cranberry Township, PA, US, 16066-5209 San Francisco, CA, US, 94111 Salt Lake City, UT, US, 84121 US Hillsboro, OR, US, 97124 Greenwood Village, CO, US, 80111 Little Rock, AR, US, 72002 Las Vegas, NV, US, 89118 Baltimore, MD, US Santa Clara, CA, US Miami, FL, US, 33131 Los Angeles, CA, US, 90001 Madison, WI, US, 53558 Chantilly, VA, US, 20151 Irvine, CA, US, 92618 Wichita, KS, US, 67208 Des Moines, IA, US, 50047 Sunnyvale, CA, US, 94089 Sacramento, CA, US, 94203 Southfield, MI, US, 48075 Phoenix, AZ, US, 85001 US Rochester, NY, US, 14607 Houston, TX, US, 77024 Draper, UT, US, 84020 Boulder, CO, US, 80301 New York, NY, US, 10001 Jakarta Pusat, ID, 10270 Addison, TX, US, 75001 Atlanta, GA, US, 30342 Iselin, NJ, US, 08830 Philadelphia, PA, US, 19019 US Edina, MN, US, 55435 San Diego, US, 92121 Bentonville, AR, US, 72712 San Jose, CA, US, 95128 Columbus, OH, US, 43215 Tempe, AZ, US, 85202
Requisition ID: 132548
Job Summary
This hybrid role combines hands-on technical leadership with architectural responsibilities for designing and delivering NetApp Managed Services. The individual will lead technical operations, ensure service excellence, and define strategic architectures for storage, compute, cloud, and automation solutions.
Key Responsibilities
Technical Lead Responsibilities
1. Oversee day-to-day technical operations for Managed Services, ensuring SLA compliance and ITIL best practices.
2. Act as the primary escalation point for complex technical issues across storage, compute, and cloud environments.
3. Drive automation initiatives to improve efficiency and reduce manual interventions.
4. Collaborate with customers to resolve issues and ensure high satisfaction.
5. Mentor technical teams and promote knowledge sharing.
6. Lead the incident, problem, and change management processes
Architect Responsibilities
7. Design end-to-end architectures for Managed Services, including storage, compute, cloud, and automation components.
8. Define technical standards, frameworks, and best practices for service delivery.
9. Evaluate emerging technologies and recommend adoption strategies to enhance service offerings.
10. Create high-level and detailed solution designs for customer environments.
11. Ensure scalability, security, and compliance in all architectural designs.
12. Work closely with pre-sales teams to support solution proposals, MS pricing and customer presentations.
13. Lead architecture reviews and provide governance for implementation projects.
Job Requirements
14. ITIL v4 Certification and practical experience in ITIL-based service management
15. Deep NetApp technical expertise (ONTAP, StorageGrid, SnapCenter, Keystone, BlueXP etc.)
16. Compute skills: VMware virtualization and related technologies
17. Cloud skills: AWS, Azure, or Google Cloud experience
18. Automation skills: Scripting (PowerShell, Python) and frameworks (Ansible)
19. Customer Support Experience: Strong ability to manage escalations and deliver exceptional service
20. Architectural Design Experience: Proven ability to create scalable, secure, and resilient architectures
21. Excellent communication, leadership, and stakeholder management skills
Experience and Education
22. Typically requires a minimum of 12 years of related experience and a Bachelor's degree or commensurate experience
Preferred Experience
23. Experience in Managed Services delivery for enterprise customers
24. Knowledge of data protection, disaster recovery, and ransomware resilience solutions
25. Familiarity with monitoring tools and performance optimization techniques
26. Experience with multi-tenancy or Cloud environments
27. TOGAF or similar architecture certification (optional but desirable)
Compensation:
The target salary range for this position is 170,000 - 253,000 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.
Nearest Major Market: Raleigh
Job Segment: Pre-Sales, Virtualization, Outside Sales, Architecture, Change Management, Sales, Technology, Engineering, Management