Location: Ebikon, Lucerne, Switzerland
Job ID: 84567
We Elevate... You
Join Schindler and help us elevate our world: Use your skills to allow megacities to grow. With our elevators and escalators, we keep the urban world moving.
Since 1874 Schindler has been a Citymaker with proud reputation for elevating not only buildings, but the well-being of everyone who lives and works in them. People, passion, and innovation are the pillars of our success.
Schindler is one of the world's leading suppliers of elevators, escalators and moving walkways. We employ talented individuals in over 100 countries worldwide to design, develop, install, maintain and modernize the mobility systems that keep the world's urban population on the move. We offer a dynamic, forward-looking work environment that enables our employees to innovate and excel in their chosen fields.
Join us as a
BPO Field Apps & People (m/f/d %
Are you passionate about digital transformation and people development? Join our Global Existing Installations team as a Business Process Owner for Field Apps & People. In this pivotal role, you'll shape the future of mobile tools used by our field teams and lead global initiatives to elevate technical and business capabilities across the organization.
We Elevate... Your Responsibilities
Drive the roadmap for field applications (e.g. FieldLink, FieldWiki, FieldBoard) in close collaboration with SIS and key users
Define and implement global qualification programs for Service Technicians and Leaders in partnership with HR and FQE
Lead the global key user community to foster collaboration and continuous improvement
Identify and drive innovation in field methods and tools to enhance service execution and efficiency
Coordinate change management activities to ensure successful adoption of new tools and programs
Collaborate cross-functionally with other BPOs to ensure process consistency and integration
Support global CRM & ERP initiatives, especially mobile solutions impacting field operations
We Elevate... Your Best Self
Bachelor's degree in Engineering or Business.
Minimum 2 years of experience in operational EI roles with direct customer engagement
Proven track record in project management and digital application roadmap ownership
Proficiency in SAP (R/3, ECC, S/4HANA) and Power BI
Strategic thinker with a hands-on execution mindset
Collaborative, cross-cultural working style with a service-oriented approach
Innovative mindset with interest in emerging technologies (e.g. AI, automation)
Strong communication skills to bridge field and management perspectives
We Elevate... You
We will offer you a position in a future-oriented industry with a diverse product range, as well as attractive and performance-related compensation
Development opportunities: You will start with a job-specific onboarding program and will be supported by us through technical and soft skills development programs
Work-life balance: We support you in managing your professional and personal life through flexible working hours
Health: Your health is important to us. You will benefit from a variety of health programs, including discount with fitness centres and in-house sporting events
Corporate benefits: You will have the opportunity to benefit from attractive employee discounts
Diversity: We promote and foster a culture of diversity
Can You Elevate Us?
Be part of a highly driven organization where high performance connects people and is a vital part of achieving strong business results. Please send us your complete application documents (CV, Reference Letters and University Diplomas).
At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.
Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.