Ph3La position /h3 pMarketing Technologies (MarTech) embedded within the GPS Advanced Analytics for Business Insights (AABI) function, will bring together key business and IT capabilities with the ambition to add meaning and value to all Roche’s customer interactions through a single, common, integrated customer‑centric technology ecosystem. /p pThe Marketing Technologies (MarTech) Business Operations Manager is a critical role dedicated to ensuring that our technology investments translate into tangible business performance. /p pRather than focusing on technical maintenance, you will oversee a business readiness framework, designing the governance and operational structures that allow our teams to capitalize on new tools without disrupting core performance. You are the custodian of the "run state," responsible for ensuring that the business outcomes and growth are enhanced through the effective use of technology. /p pA primary driver of success for this role is the continuous evolution of our business processes. Your objective is to ensure that our operational model is not just stable, but a competitive advantage, delivering measurable improvements in speed‑to‑market, cost‑to‑serve, and overall organisational productivity. /p h3The Opportunity /h3 pAs the Business Operations Manager, you are responsible for implementing changes and managing the service model to ensure the long‑term operational success and sustainability of our business platforms. You will support the Business Operations Lead in managing the entire transition from project‑led implementation to a stable, continuous, and high‑performing "business as usual" (BAU) state. /p ul lipAudit existing business workflows to identify inefficiencies; lead the design and implementation of "to‑be" processes that maximize the value of our technology stack while simplifying user experience /p /li lipImplementation of the "run‑state" governance required to manage ongoing business process changes. You will ensure that any future technical iterations are prioritized based on their ability to deliver business value and organisational stability /p /li lipPartner with end users to assess how technical shifts impact the user and operational layers of the business, ensuring that resource allocation is optimized for new ways of working and relevant services are resourced and trained appropriately /p /li lipIdentifies gaps in the operational model that translate into missed/lost value realisation and propose tactics to capitalise on missed opportunities /p /li lipOperationalise the 'run‑state' governance framework for managing ongoing business process, solution, data and user changes after go‑live /p /li lipEstablish and monitor Key Performance Indicators (KPIs) related to process speed, cost‑to‑serve, and operational friction, driving a culture of continuous improvement /p /li lipManage stakeholder alignment (with vendors, RDT/IT, and business) to ensure all transition plans and the future "run" model are co‑created and fully supported /p /li /ul h3Who you are /h3 pSuccess in this role requires a highly structured, process‑oriented leader with a deep understanding of business operations and service management. You are the steady hand that ensures the program's strategic vision becomes a stable, reliable, and continuously improving operational reality. /p pKey characteristics include: /p ul lip3 years of experience in Business Operations, Service Delivery in a large‑scale, global environment with a strong understanding of how to run and support enterprise platforms in a "business as usual" state. /p /li lip5 years of experience in the commercial function of pharmaceutical/biotechnology or a closely related, regulated industry, with a deep understanding of its core business functions and operations. /p /li lipProven, hands‑on experience within large transformation programs and managing complex "project‑to‑operations" transitions, including go‑live readiness, cutover, and hypercare management. /p /li lip3 years of direct people leadership or 10 years of matrix leadership of distributed teams. /p /li lipA pragmatic and process‑driven "run‑state" mindset with a passion for continuous improvement, stability, and operational excellence. /p /li lipA highly collaborative leader with a proven ability to partner effectively with deployment, RDT/IT, and senior business stakeholders to ensure seamless solution operations. /p /li lipVACC mindset and an openness to Roche's new ways of working. /p /li lipEducation: University Degree in Business, or a related field. An MBA or ITIL certification is a plus. /p /li lipAble to travel globally as needed (e.g., 10‑15%). /p /li /ul pbRoche est un employeur offrant l'équité en matière d'emploi. /b /p /p #J-18808-Ljbffr