Your Role
An exciting opportunity has arisen to join the OT team as an OT Service Delivery Manager. In this role, you will be responsible for the end-to-end operation of OT services, ensuring that all operational activities align with the strategic objectives of the organization. You will serve as the primary point of contact between local operations, sector OT, and IT teams, facilitating effective communication and collaboration.
You will be interacting with other core OT pillars such as OT Solution Architecture management, OT Program and Portfolio Management, and OT Cybersecurity. You will also be interacting with corporate IT Infrastructure and IT Application teams, as well as corporate Security teams.
Key responsibilities are:
* Oversee the governance and service tasks of the OT organization, ensuring compliance with the Group Standard “OT Organization”
* Manage the lifecycle of OT systems, including change management, incident management, and service continuity management
* Conduct regular service reviews to analyze and report on OT system availability, implementing improvements as necessary
* Develop and maintain OT disaster recovery plans in alignment with Business Continuity Plans, performing regular exercises to ensure readiness
* Conduct security assessment for OT systems, define security controls, and register residual risks as per global Merck cybersecurity standards
* Establish a service desk concept for OT systems, providing clear communication to users regarding support and operational processes
* Collaborate with cross-functional teams to ensure the integration of OT systems with IT infrastructure, addressing cybersecurity and connectivity challenges
* Promote knowledge management practices within the OT organization, ensuring the continuous improvement of processes and documentation
Who You Are
* Graduate degree in industrial automation, information technology, or a related field
* Several years (ideally 5+) of experience in operational technology (OT) service delivery, with a strong understanding of manufacturing environments.
* Proven experience in managing OT systems and integrating them with IT infrastructure.
* Hands-on experience with change management, incident management, and service continuity in an OT context.
* Domain Knowledge in:
o Manufacturing: Understanding of industrial processes, machinery, and control systems
o OT Systems: Including IO, PLC, HMI, SCADA, DCS, Historians and MES/EBR
o Industrial Networks: Fieldbus protocols, network architecture principles, ISA-99
o IT/OT Convergence: Expertise in integrating OT systems into IT infrastructure
o Security: Knowledge of cybersecurity best practices for industrial environments
o Compliance: Understanding of industry regulations and compliance standards related to OT
* Experience in GxP environments beneficial
* Ability to interact with management in a matrix organization
* Problem solving capabilities including project and time management
* German conversational and business-fluent English skills
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