Ph3Overview /h3pDo you want to build a world of amazing abundance? This is our Mission by Tesla! /ph3What you'll do /h3ulliTake over the customer once the order has been placed and guide them through the delivery process /liliValidate and adjust the purchase solution designed by the Tesla Advisor to ensure a successful delivery process /liliCreate an ownership solution for customers who have made their purchase without previous interaction with Tesla /liliUse your delivery expertise to support customers with financing, trade‑ins, and registration, and ensure a smooth and timely delivery process /liliCommunicate regularly with customers, setting the right expectations and providing updates on delivery timelines /liliAddress any questions or concerns that customers may have about the delivery process and provide solutions to any problems that arise /liliEnsure that all required documentation is completed accurately and on time /liliClosely adhere to all processes to ensure a speedy revenue recognition and cash collection /liliCoordinate with other members of the Tesla team, including the Delivery Experience team and the Service team, to provide a seamless and exceptional customer experience /liliEnsure that all customers are satisfied with their delivery experience, and that any issues are resolved to their satisfaction /liliConduct vehicle handovers and meet or exceed delivery targets and performance metrics /liliOperate with a flexible mindset to support sales and delivery needs across the team /liliEnsure that customer details and all actions are accurately tracked and updated in our internal systems /liliExecute on and share best practices with and across your Tesla location /liliEducate customers on the full Tesla ecosystem and all available solutions available to meet their needs /liliIn respect to Tesla’s processes, timely execute on sales administrative duties including contract completion, finance, and work in close collaboration with relevant stakeholders to get it done /liliManage any additional duties to support wider business requirements /li /ulh3What you'll bring /h3ulliStrong operations skills, and the ability to manage multiple tasks and priorities in a fast‑paced environment /liliGood problem‑solving skills, with the ability to anticipate and address potential issues before they arise /liliExcellent communication and interpersonal skills, and the ability to build strong relationships with customers and colleagues /liliAbility to explain complex topics to customers in simple terms in English and French, German is a plus /liliAttention to detail and a focus on accuracy, with the ability to complete documentation accurately and on time /liliAbility to work independently and as part of a team /liliPassion for Tesla's mission and products, and a desire to provide an exceptional customer experience /li /ulpAt Tesla, we believe that the delivery experience is an essential part of the customer journey, and that every customer deserves a frictionless and exceptional experience when taking delivery of their Tesla vehicle. As a Delivery Advisor, you will play a critical role in ensuring that customers have a positive experience when taking delivery of their Tesla, and that they are fully satisfied with their purchase. If you are passionate about operations, problem-solving, and delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. /p /p #J-18808-Ljbffr