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Key Responsibilities
Achieving Sales Targets:
* Collaborate with store managers to set and meet regional sales goals.
* Track performance metrics to ensure growth and customer satisfaction.
* Optimize staff scheduling to improve cost-effectiveness and efficiency.
* Review performance regularly and apply improvement strategies.
* Support and inspire store managers in sales and customer service.
* Cultivate a positive team culture through training and feedback.
* Conduct team meetings to communicate objectives and improve outcomes.
* Set clear performance targets and ensure proper staff training.
* Develop talent by crafting and executing succession plans.
Enhancing Customer Experience:
* Deliver outstanding customer service and personalized experiences.
* Build strong customer relationships to enhance loyalty.
* Collaborate with marketing for customer-centric events.
* Use customer feedback to drive improvements in store operations.
Operational Efficiency:
* Manage inventory to ensure product availability and reduce shrinkage.
* Maintain compliance with company guidelines in all store operations.
* Participate in inventory audits to ensure accuracy and suggest improvements.
* Leverage operational tools for efficient store management.
Market Insight and Strategy:
* Stay updated on the Swiss retail market and trends.
* Foster relationships with stakeholders and local partners.
* Work with marketing to create strategies that improve brand visibility.
Qualifications
* Experience in a regional supervisory role in premium retail, fashion, or luxury sectors.
* Strong leadership skills with the ability to motivate teams.
* Proficient communication and interpersonal skills.
* Fluency in English, French, and German.
* Strong analytical skills for business performance evaluation.
* Passion for fashion, luxury, and top-tier customer service.
* Availability for regional travel as necessary.
Additional Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Strategy/Planning, Training, and Sales
* Industries: Retail Apparel and Fashion
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