* High-Impact Role with End-to-End Visibility
* Strong Focus on Automation and Continuous Improvement
About Our Client
Banking Services Industry
Job Description
Batch Job Management
* Oversee end-of-day batch execution, ensuring timely start and completion.
* Perform first-level diagnostics on batch failures and recovery procedures.
* Escalate incidents and collaborate with other teams as needed.
* Perform milestone checks on critical jobs and ensure SLA adherence.
Monitoring & Incident Management
* Monitor infrastructure and application alerts (e.g., server health, disk usage, service status).
* Perform initial triage and notify relevant teams to address issues.
* Support root cause analysis through incident reproduction and simulations.
User Support & Service Requests
* Handle ad hoc user requests: one-time job execution, file resends, new job scheduling, and more.
* Troubleshoot transactional issues and escalate as necessary.
Release & Patch Management
* Support release deployments by coordinating batch stop/start and validating post-release sanity checks.
* Assist with third-party patching and system upgrades, minimizing service disruptions.
Disaster Recovery & Business Continuity
* Be prepared to activate and follow disaster recovery protocols.
* Help ensure continuous operations during DR scenarios and test activities.
Continuous Improvement & Automation
* Drive automation of routine tasks: TWS plan exports/imports, backups, cleanups, and monitoring improvements.
* Contribute to strategic cross-functional initiatives such as system migrations, onboarding/offboarding, and new tool integration (e.g., Amplifly).
The Successful Applicant
Education: Degree or diploma in Computer Science, Engineering, or a related field.
Location: Swiss resident or open to relocation.
Experience:
* 3+ years in IT production support or monitoring roles.
* Strong hands-on experience with TWS (Tivoli Workload Scheduler) - job creation, plan analysis, troubleshooting.
* Solid experience in batch processing environments.
Technical Skills:
* Proficiency with Unix/Linux and shell scripting.
* Experience with incident and problem resolution (e.g., full file systems, failed jobs, broken job chains).
* Familiarity with monitoring tools, performance tuning, and system optimization.
* Exposure to ticketing systems such as JIRA, HP Quality Center.
* Knowledge of change, release, and configuration management principles.
Soft Skills:
* Autonomous, tenacious, organized, and rigorous.
* Able to manage multiple issues under pressure and in dynamic environments.
What's on Offer
Challenging and Impactful Role
* Play a key role in mission-critical operations where your work directly ensures system uptime, performance, and business continuity.
Opportunities for Growth
* Gain exposure to advanced technologies, automation tools, and strategic IT projects-paving the way for career development in infrastructure, DevOps, or system engineering.
Autonomy and Responsibility
* Work in an environment that values initiative and ownership, with the freedom to improve processes, introduce automation, and contribute to long-term solutions.
Cross-Functional Collaboration
* Interact closely with development, infrastructure, and monitoring teams, giving you a holistic view of the IT ecosystem and a strong professional network.
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