Global Consumer Service and After Sales Head (hybrid)Join to apply for the Global Consumer Service and After Sales Head (hybrid) role at Franke GroupGlobal Consumer Service and After Sales Head (hybrid)Join to apply for the Global Consumer Service and After Sales Head (hybrid) role at Franke GroupGet AI-powered advice on this job and more exclusive features.About FrankeWe, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.The Franke Home Solutions division is the world’s leading provider of smart systems for domestic kitchens. Drawing on a long history of reliability and expertise, we help our partners enhance their businesses and provide outstanding kitchen and cooking experiences to our consumers by offering complete solutions for food preparation and cooking.About The JobAs the Global Head After Sales, you will lead the development and execution of a global after-sales strategy, with a primary focus on the EMEA region and occasional responsibilities beyond (10–20% outside EMEA). Reporting to the Vice President HS EMEA, you will drive service excellence by aligning local and global operations, optimizing warranty and service processes, and collaborating cross-functionally to enhance product quality and customer satisfaction.Your tasksFurther develop and establish the After Sales strategy, aligned with divisional and group strategy, focusing on warranty cost management, service budget processes, and service operations.Collaborate closely with local management to ensure alignment between local and central teams and to implement effective sales strategies. This includes data collection and analysis, supporting local service management, setting performance targets, monitoring KPI processes, evaluating and implementing new After Sales Application Systems, creating training concepts, and enhancing the Franke-Service Portal.Work cross-functionally with departments such as Procurement, Quality Management, Product Management, and Supply Chain/Spare Part Management to ensure high After Sales Service Quality and continuously improve product quality and reliability.Develop global guidelines for after-sales and consumer service, ensuring consistent and compliant processes (e.g., product safety).Oversee global service operations, including technical support, warranty claims, and spare parts.Manage service networks, supplier relations, monitor contract details, and assist with renewals.Train, motivate, and support the after-sales team to deliver exceptional customer service and drive profitability.Lead continuous improvement initiatives across all after-sales processes.Drive Spares and Consumables sales development and monitor performance metrics.Manage large key accounts, providing service and operational support tailored to their needs.RequirementsMaster’s degree in Business Administration, Engineering, or a related fieldProven experience in after-sales and/or back-office management within the home appliance industryStrong process-oriented mindset with a customer- and results-driven approachExcellent project management capabilitiesStrong (remote) leadership, negotiation, and problem-solving skillsExcellent communication and interpersonal skillsExperience working in multinational teamsDemonstrated ability to lead and coach direct reportsFluency in English; additional European language(s) considered an assetWhat we offer youOpenness to your ideas, a collegial working atmosphere at all levels and a hands-on mentalityA wide range of learning opportunities from language to management training through our Franke AcademyFlexible working hours, including home officeEasy access from railway station and highwayFree parkingAt least 5 weeks holiday and 5 additional compensation daysStaff restaurantFree coffee drinks from espresso to latte macchiatoContact detailsNadja Günthard, Global Head of Recruiting and TalentFor more information see: www.franke.comImportant information for all executive search companies, headhunters and HR consultantsThe Franke Group does not accept unsolicited support from headhunters and personnel consultants for our career opportunities. Any CV/resume vitae submitted to Franke or its employees by external recruitment agencies without a valid written recruitment agreement related to the position in question shall be deemed the sole property of our company. In the event that a candidate presented by an agency is hired in our company and there is no prior agreement, no fee will be paid.Seniority levelSeniority levelExecutiveEmployment typeEmployment typeFull-timeJob functionJob functionBusiness Development and SalesIndustriesManufacturingReferrals increase your chances of interviewing at Franke Group by 2xSign in to set job alerts for “Consumer Services Specialist” roles.Senior Head of Sales - South of Europe (all genders)Saint-Louis, Grand Est, France 1 month agoRegional VP, Strategic Accounts - EuropeHead of Internal Sales and Standard Products (m/w/d)Director International Launch, (Malignant Hematology)Business Development Director (m/w/d) 80 - 100%Director International Value & Access, Neuroscience Early PipelineGlobal Head, Biologics Pharmaceutical DevelopmentHead of Oncology Search and Evaluation, Corporate Business DevelopmentDirector, Global Value, Access & Pricing; HematologyHead of Communications Business Partnering, Product Development (PD) - Global Pharma CommunicationsWe’re unlocking community knowledge in a new way. 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