Lead Enterprise Services Delivery
Join a dynamic organization where innovation and expertise converge to deliver exceptional results. We seek an accomplished leader to spearhead our services delivery strategy, propelling growth and customer satisfaction.
This pivotal role requires someone with deep experience in enterprise software delivery, commercial ownership, and strategic partnerships. You will lead a high-performing team of approximately 60 professionals, driving on-time project execution, consulting, and customer value expansion.
* Key Responsibilities :
* Evolve and execute a comprehensive services strategy, ensuring timely project delivery and superior customer satisfaction.
* Own the commercial performance of services, including revenue margin and utilization metrics.
* Engage with key stakeholders, win services opportunities, and collaborate with Sales leadership.
* Champion product-led services: Services align with license sales.
* Collaborate closely with Sales leadership to position services as enablers, not front-runners.
* Directly manage selected key customers and support partner delivery ecosystem development.
* Embed a scalable Engagement Management model for value-based renewals, project extensions, and high-margin services upsell.
* Partner with Practice Leaders to define rate cards, project packaging, and scalable delivery blueprints.
About the Role :
* 10+ years of experience in professional services leadership within enterprise software companies, preferably in product-led or SaaS environments.
* Demonstrated track record of commercial accountability and success in co-owning or driving services P&L.
* Proactive hands-on approach, partnering with Sales on customer pursuits from shaping proposals to securing executive alignment.
* Strong grasp of partner enablement, revenue mix optimization, and scalable delivery models.
* Executive presence with credibility across C-level GTM leadership and delivery functions.
* Experience with modern Engagement Management or Customer Value methodologies is a plus.
About Us :
Our organization is poised for growth, merging product and services thinking while expanding globally. The VP Professional Services will play a critical role in shaping how value is delivered to customers, scaling services responsibly, and reinforcing our reputation through flawless execution and trusted advisory.
Come Join Our Team :
Collaborate on a renowned open-source platform, work with innovative BPM technology, and drive forward digitalization initiatives that impact our esteemed clients.
Enjoy direct communication, high-quality focus, and the freedom to contribute as part of a cohesive team. Participate in cool team events, lunch & learns, hackathons, and team building activities.
Experience career growth in a young company that offers room to develop yourself and learn new things intensively while growing alongside the organization.