???????????? ????????????????????: Deskside Support Specialist (Primary & Secondary Backfill)
????????????????????????????????:Rotkreuz, Zug, Switzerland
???????????????? ????????????????:Onsite
????????????????????????????????????: English
Contract: Freelance Contract 1 year
Band: 2
Type: On-Demand Backfill (as required)
???????????????? ????????????????????????????????:
We are currently seeking experienced Deskside Support Specialist to provide onsite IT support as part of an on-demand backfill model at our Switzerland site. The selected professionals will serve as Primary and Secondary Backfill resources to ensure uninterrupted technical support during absences or peak workload periods.
???????????? ????????????????????????????????????????????????????????????????:
Imaging and software installation on Windows and Apple laptops/desktops (including IMAC: Installations, Moves, Additions, and Changes)
Post-deployment troubleshooting for Windows, Mac, and mobile platforms
Printer setup, break-fix, and installation support
Asset disposal, redeployment, and reclaim
Coordination of hardware shipping and logistics
Data backup and recovery coordination
Support during hardware refresh cycles
Warranty and non-warranty hardware repairs and replacements
Depot and walk-up support services
Spare parts inventory management
Executive/VIP technical support
Audio/Video setup and health checks
Inventory and asset management, including depot operations
Coordination with external vendors for dispatch services
Identification and resolution of software/hardware issues
Management of service requests and incident resolution lifecycle
Asset tagging and registration into the asset management system
New hire onboarding support (hardware provisioning and setup)
Weekly inventory reporting and hardware movement tracking
Vendor coordination for hardware repair schedules
Ensure resolutions comply with internal standards and policies
???????????????????????????????? ???????????????????????? & ????????????????????????????????????????
3–5 years of hands-on IT support experience
Proficiency with Windows and Mac OS platforms; familiarity with Microsoft Office Suite
Experience imaging and deploying Windows 10 systems
Understanding of basic networking concepts (TCP/IP, Windows Networking, Ethernet)
Experience with network printers (e.g., queue setup, server-side management)
Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Strong customer service and interpersonal communication skills
Excellent organizational skills and ability to manage multiple requests
Previous experience in call center/help desk environments preferred
Certifications such as MCP or CompTIA A+ are preferred
Fast learner with a proactive attitude
Strong written and verbal communication abilities
Team-oriented with the ability to work collaboratively
Physically able to lift up to 50 lbs
Must possess a valid driver’s license and own a car (mileage reimbursed per policy).
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