Profile
Corresponding to a key figure within this philosophy, the Store Manager assumes the responsibility to personally represent the philosophy in relation to the profound work which occurs from Solomeo all the way to the boutique.
Responsibilities
The Store Manager leads the Client Advisors to the acquisition of brand and product awareness, transmitting them the brand philosophy and core values. In particular, the main responsibilities are:
* Cultivating a relationship with customers through an active and continuous presence on the shop floor and by guiding the CA team to providing a unique service and shopping experience in line with the brand philosophy, the corporate image, and communication and CRM guidelines.
* Communicating clearly, correctly and courteously in their mother tongue and other foreign languages with both clients and team members, whilst also actively listening and paying attention in order to establish mutual trust.
* Guiding the team in maximizing sales and performance and reporting missed opportunities to company management, allowing potential corrective actions to be implemented.
* Providing feedback through reports related to sales trends, customer satisfaction and competitors to boost business.
* Liaising with the HQ Retail Buying office to plan the best product assortment.
* Ensuring that high standards are maintained through a correct implementation of the Visual Guidelines, coordinating the team in assembling or dismantling visual displays, in windows or in-store, on a regular basis.
* Supporting the organization of events and trunk shows to introduce new customers to the Brunello Cucinelli world, to instill and increase loyalty and to provide further ideas on CRM actions to be implemented.
* Managing and motivating the team in carrying out daily activities within the boutique with a sense of responsibility.
* Ensuring each team member receives continuous feedback and coaching through group or one-to-one meetings to promote respect and collaboration.
* Supervising the stock area, providing support during inventories.
* Ensuring that the retail operations procedures and the guidelines provided by HQ are respected.
* Maintaining direct contact with the headquarters and using the main IT applications and systems, updating any new tools such as the Xstore management system and the Salesforce CRM system.
Qualifications
* Minimum 8 years of experience in retail and at least 2 years in managerial roles, preferably in luxury retail.
* Strong business acumen and a solid understanding of market and customers, coupled with people management and development skill.
* Very good knowledge of English and German is mandatory.
Brunello Cucinelli
The Brunello Cucinelli story started in 1978 in Solomeo, a small historical hamlet in Italy that has always been the beating heart of the company. We strive to follow the rhythms of the land we live in and to cherish its rich traditions, drawing inspiration from the natural and artistic beauties that surround us. Specialised in high-quality cashmere production, our company has developed over time a personal vision of contemporary and refined elegance, which is reflected in our proudly Made in Italy ready-to-wear collections for Women, Men and Kids, as well as in our Lifestyle accessories line. High craftsmanship and premium-quality materials nurture our continuous aesthetic research, the most authentic meaning of our identity. We are committed to passing on the legacy of our land to younger generations, and we work every day to build and support trust-based relationships with all our collaborators, aiming to promote the individual talent that is indispensable for balanced, respectful and lasting growth.
#J-18808-Ljbffr