Mobile Ticketing and Production Manager
Department: Ticketing, Hospitality & Stadium Revenue
Employment Type: Permanent - Full Time
Location: Zurich
Description
As the organiser of some of the biggest and most iconic sport events in the world, we lead the way in the sport and event industry.
Join the team and support us on our mission.
THE POSITION
These are your key tasks:
* Lead end-to-end mobile ticketing and ticket production projects, delivering high-quality results on time and within budget
* Implement, and continuously improve the mobile ticketing strategy
* Configure, execute, and oversee comprehensive testing of mobile ticket delivery solutions to ensure reliability, performance, and an excellent user experience
* Troubleshoot and resolve issues across mobile ticketing and ticket production systems
* Provide on-site support for mobile ticketing operations during FIFA events
YOUR PROFILE
We work hard at FIFA.
We are dedicated, ambitious and innovative.
And we respect our values. Always.
For all roles, we seek talented people with an entrepreneurial spirit and a global mindset.
The specific competencies we require for this position are:
* Proven experience in mobile ticketing and ticketing software projects
* 1–2 years of experience in software quality assurance, ideally focused on mobile applications (iOS & Android)
* Solid understanding of QA methodologies, tools, and processes, with hands‑on experience in manual and automated testing
* Experience creating test plans, test cases, and detailed bug reports
* Strong analytical, problem‑solving, and decision‑making skills
* Detail‑oriented mindset with a passion for delivering high‑quality user experiences
* Strong event and project management capabilities
* Ability to collaborate effectively in cross‑functional, multicultural teams, demonstrating leadership, initiative, and accountability
* Familiarity with Secutix ticketing systems and fulfillment components is a strong advantage
* Fluency in English; Spanish and/or French is a plus
* Willingness to travel at least one week per month and readiness for stand‑by duties
PERKS & BENEFITS
The biggest benefit of a career at FIFA is the privilege to work for the beautiful game and create something that matters.
Alongside that privilege, we also offer some extra perks and benefits:
* Health and fitness: Regular football sessions for all abilities, plus on-site gym.
* Home office: Up to two days of home office per week if work permits and home office allowance for all.
* Language courses: Offered to all staff to aid personal and professional growth.
* Continuous learning: We care about your development and encourage internal mobility, offering a variety of training and education to help achieve it.
* Pension: Flexible pension benefits with generous employer contributions.
* Relocation assistance: A dedicated team will be on hand to support your relocation.
* Sustainability: We support all employees using public transport.
* Vacation: Maintain a healthy work/life balance with a generous vacation allowance.
* Volunteering: Make an impact beyond your regular role and bond with colleagues by volunteering with one of our partners.
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