Job Overview
This leadership role within the Global Customer Support team involves leading a group of experts on Core Lab solutions.
Advanced troubleshooting, support, training, and service documentation are provided for regional customer support centers and affiliates worldwide.
The team is involved in post-launch support, scaling up solution knowledge for CCM and SWA customer solutions, including Navify Lab Ops.
Digital and data analysis tools and skills are incorporated into training and daily support to increase service efficiency.
Service requirements are ensured from the start through collaboration with product development.