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We're working with a leading international organisation in the sports industry, based in the Lucerne area, that delivers cutting-edge technology and operational support for major global sporting events - including the Olympics and World Cups.
They are now looking to bring on board a hands-on, service-oriented IT Support Specialist to join their internal IT team and help ensure smooth, high-performance operations across their infrastructure and live events.
This is an ideal opportunity for someone with solid IT support experience, strong interpersonal skills, and a passion for dynamic, real-time environments.
Key Responsibilities
* 1st & 2nd Line Support: Deliver professional and timely end-user support for hardware, software, and network issues.
* Systems & Infrastructure: Monitor, maintain and troubleshoot computers, servers, mobile devices, and networks.
* Event Support: Provide IT support during international sports events - both from HQ and on-site (approx. 20% travel).
* Hardware & Software Management: Keep inventory up to date and ensure proper lifecycle management of IT assets.
* Training & Documentation: Run user training sessions and keep internal manuals and technical documentation current.
* Updates & Patch Management: Ensure system integrity through regular updates and proactive patching.
* IT Projects: Contribute to the delivery of ongoing infrastructure and innovation projects within the IT team.
Ideal Experience / Background
* 3-5 years of experience in IT support, system administration or similar technical support role.
* Solid technical knowledge of IT systems and infrastructure.
* Hands-on experience supporting users in complex environments with high service expectations.
* Relevant certifications (e.g. Microsoft, ITIL, ISO) are highly beneficial.
* Fluent in German and English - both written and spoken.
* Strong analytical mindset, quality-driven, and excellent problem-solving capabilities.
* Self-motivated, detail-oriented, and comfortable with a client-first approach.
Further Benefits / Bonuses
* Hybrid work model (mix of on-site and remote flexibility).
* Supportive and collaborative working atmosphere with flat hierarchies.
* Opportunities to attend international sports events and participate in professional development workshops.
* Subsidised pension plan, accident insurance, and more.
If you're a proactive IT professional who thrives in fast-paced environments and wants to combine technical skills with a passion for sport, this could be a great match.
To apply or learn more about this IT Support opportunity, please send your CV or contact Ric Marshall at Oliver James.
IT Support - Global Sports Leader - Zug
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Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Staffing and Recruiting
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