Overview
Front Line Associate / French speaker - Renens - Fixed term contract till May 2026. Location: Retail Store in Renens. Morning-Afternoon shifts + rotative Saturdays. Fixed term contract till May 2026.
Role Responsibilities
* Provide high-quality customer service in accordance with Western Union standards
* Perform money transfer transactions and currency exchange operations
* Verify customer identity and ensure full compliance with KYC/AML regulations
* Manage daily operations through internal systems and service platforms
* Handle customer inquiries, concerns, and complaints with professionalism
* Support the delivery of additional service channels offered at the store, including those introduced in partnership with third-party providers
* Maintain accurate documentation and perform administrative tasks as needed
* Ensure the store environment is clean, organized, and welcoming
* Collaborate with colleagues and management to improve service quality and efficiency
* Occasionally support marketing activities, such as handing out flyers, participating in local events or promotional campaigns, when requested and planned in advance
* Assisting customers and DHL couriers with sending and receiving parcels via DHL; verifying customer identity; scanning parcel barcodes; entering shipment data into the DHL system; and collecting customer signatures
Role Requirements
* Previous experience in customer service or retail (financial services preferred)
* Excellent communication and interpersonal skills
* Strong sense of responsibility, integrity, and attention to detail
* Ability to adapt to new procedures and services
* Good command of English and at least one additional language (e.g., German, Spanish, Portuguese, or French)
* Comfortable using computers, digital systems, and point-of-sale platforms
* Availability to work in shifts, including weekends and holidays when needed
Note On Service Scope
While the primary focus of this role remains on money transfer and currency exchange, you are also expected to support other services provided in-store, which may be added or updated based on company partnerships and business development. These additional services will always fall within a customer service context, and proper training and support will be provided.
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms. Please note that location-specific benefits may apply and additional role-specific benefits may be shared during the interview process or in an offer of employment.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Financial Services and Banking
#J-18808-Ljbffr