Want to Relocate to Portugal?
We are looking for French‑speaking talents who want to build a career in Customer Operations & International Support while working in a diverse, multicultural environment in Lisbon.
Position
Operations Customer Expert
Location
Lisbon, Portugal
Market
French‑Speaking
Your Main Responsibilities
* Respond to customer requests via email, chat, contact forms, and calls
* Handle support tickets related to general queries, refunds, or incomplete services
* Call users to speed up case resolution and improve communication
* Perform back‑office tasks that may involve outbound calls
* Conduct outbound calls to promote products, collect feedback, and support customer success
* Maintain accurate records using CRM tools
* Achieve performance goals and respect deadlines
* Provide operational feedback and escalate cases when needed
Salary Package With & Without Accommodation
Option 1 With Apartment (Company Housing Included)
Total Gross Cash Compensation: 1,040 / month
* Includes: Base salary
* Monthly holiday & Christmas allowances
* Meal allowance (7 per working day)
* Apartment benefit‑in‑kind (200 declared on payslip, tax‑free until 31/12/2026)
* Health insurance from day one
* Potential productivity bonus (performance‑based)
Option 2 Without Apartment (You Arrange Your Own Housing)
Total Gross Cash Compensation: 1,240 / month
* Includes: Base salary
* Monthly holiday & Christmas allowances
* Meal allowance
* Health insurance from day one
* Potential productivity bonus (performance‑based)
Training Information
* Schedule: 8 hours / day
* Training content includes system onboarding, customer management, product training & on‑the‑job practice
* Training allowance: 42.72 per day
* Payment is made only if training is fully completed
Working Conditions
* 40 hours / week + 1 hour lunch break
* 22 vacation days per year
* French holidays apply
* If you work on a Portuguese public holiday, you receive a compensation day
* Office located near Oriente / Moscavide stations (easy access by metro, bus, train)
Why Portugal?
A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work‑life balance.
Want to apply or learn more? Feel free to message me!
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