Overview
Mandarin Oriental Palace Luzern is seeking a Food & Beverage Manager to oversee daily operations across all outlets. The role ensures exceptional service standards, efficient team management, and outstanding guest experiences.
Responsibilities
* Secure a seamless, efficient, and high‑quality day‑to‑day operation across all Food & Beverage outlets.
* Plan, coordinate, and allocate daily tasks while maintaining optimal staffing levels at all times.
* Lead, motivate, and develop teams through coaching, feedback, and targeted training in line with Mandarin Oriental standards.
* Maintain full responsibility for compliance with all quality, service, hygiene, and safety standards.
* Actively contribute to budgeting, forecasting, and cost control with a strong focus on food, beverage, and labor costs.
* Identify revenue‑enhancing opportunities and work closely with the Event Sales team to maximize overall profitability.
* Design and implement sales initiatives and experiential concepts to continuously elevate guest satisfaction.
* Ensure all F&B areas, facilities, and equipment are maintained to the highest standard in close coordination with the Engineering team.
* Oversee inventory management, product flow, and a sustainable approach to resources and waste reduction.
* Handle guest requests and feedback with professionalism and care, actively shaping an exceptional and personalized guest experience.
Qualifications
* Degree or advanced qualification in Food & Beverage Management, Hospitality Management, or a related field.
* Minimum of two years’ relevant professional experience, ideally in a leadership role, or an equivalent combination of education and hands‑on experience.
* Background in hotel management, culinary arts, or a comparable hospitality discipline is considered an advantage.
* Strong proficiency in Microsoft Office applications including Word, Excel, and PowerPoint.
* Certification and training in alcohol service, hygiene, and food safety, as well as a valid health certificate where legally required.
* Highly organized, professional, and reliable approach, demonstrating integrity, discretion, and a polished personal presentation.
* Excellent communication skills in both German and English, written and spoken.
Benefits & Commitment
* Learning & Development programs tailored to your career stage to foster continuous growth.
* MOstay program offering complimentary nights and attractive room rates for you and your loved ones.
* Health & Wellness benefits and wellness programs to support a healthy work‑life balance.
* Access to Swiss Deluxe Hotels for you and your family to enjoy prestigious stays across Switzerland.
* And much more to enhance your experience and well‑being.
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