Bilingual Collections Specialist is responsible for contacting clients regarding outstanding balances, resolving payment issues, and setting up payment plans when necessary. This role requires strong communication skills, persistence, and professionalism when discussing financial matters with clients.
Responsibilities
Contact clients regarding past-due balances via phone, email, and text
Communicate fluently in English and Spanish with clients
Negotiate payment plans and settlements when appropriate
Maintain accurate notes and documentation in the system
Monitor aging reports and prioritize collection efforts
Follow up consistently with clients regarding outstanding balances
Work closely with billing and legal teams to resolve payment issues
Ensure all payment arrangements are documented properly
Qualifications
Fluent in English and Spanish (required)
2+ years of collections, billing, accounts receivable, or customer service experience
Strong negotiation and phone communication skills
Ability to handle sensitive financial conversations professionally
Excellent organizational and follow-up skills
Comfortable working in a fast-paced environment
Preferred Experience
Law firm or legal billing experience
Experience setting up payment plans
CRM or case management software experience
Compensation
$9 - $11 hourly
Cabanas Law Firm is one of South Florida’s fastest-growing family law firms, recognized on the 2025 Inc. 5000 list of fastest-growing private companies in America. With ten offices and continued statewide expansion, the firm is building a premier brand in high-value family law representation.
In-office position in Pembroke Pines, FL
High-performance, sales-focused environment
Team-oriented with strong leadership and coaching
Schedule
Full-time
Availability for evenings and occasional weekends needed
Base salary + upside commission structure
High earning potential for top closers
Paid training and ongoing sales development
Growth opportunities within a scaling firm
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