Ph3Company Description /h3 pVitol is the world’s largest independent energy and commodities trading company. Every day we use our expertise and logistical networks to distribute energy around the world, efficiently and responsibly. From 40 offices worldwide, we seek to add value across the energy supply chain, including deploying our scale and market understanding to help facilitate the energy transition. To date, we have committed over $1 billion of capital to renewable projects and are identifying and developing low‑carbon opportunities around the world. /p pOur people are our business. Talent is precious to us and we create an environment in which individuals can reach their full potential, unhindered by hierarchy. Our team comprises more than 65 nationalities and we are committed to developing and sustaining a diverse workforce. Learn more about us here. /p h3Job Description /h3 pWe are seeking a proactive and detail‑oriented Application Support Engineer to join our dynamic Data Platform Applications team in Geneva, supporting mission‑critical data platform applications in a fast‑paced energy trading environment. As part of a global support team, you will provide Level 1 (L1) and Level 2 (L2) support, ensuring high availability, reliability, and performance of our data platforms. You will collaborate closely with application development teams, infrastructure teams, and business users across multiple regions to resolve incidents, manage service requests, and drive continuous improvement in support processes. /p h3Key Responsibilities /h3 ul liProvide L1 and L2 support for data platform applications, including incident triage, troubleshooting, and resolution. /li liMonitor application health, performance, and data flows using monitoring tools and dashboards. /li liRespond to and resolve user queries, issues, and service requests in a timely manner, maintaining high customer satisfaction. /li liEscalate complex issues to L3 support or development teams, ensuring clear documentation and communication. /li liPerform routine operational tasks such as user access management, data catalog administration, batch job monitoring, and data integrity checks. /li liCollaborate with business users to understand requirements and provide guidance on application functionality and best practices. /li liMaintain and update support documentation, knowledge bases, and runbooks. /li liIdentify recurring issues and contribute to root cause analysis and problem management. /li liSupport incident and change management processes in line with best practices. /li liParticipate in an on‑call rotation and provide after‑hours support as required. /li /ul h3Qualifications /h3 ul liBachelor’s degree in Computer Science, Information Technology, Engineering, or related field (or equivalent experience). /li li3+ years of experience in application support, preferably within the energy trading, financial services, or data‑intensive industries. /li liStrong understanding of L1/L2 support processes, incident management, and service desk operations. /li liExperience supporting data platform applications (e.g., data warehouses, ETL pipelines, reporting tools, or real‑time data feeds). /li liProficiency with SQL for data investigation and troubleshooting. /li liFamiliarity with Linux/Unix and Windows operating systems. /li liExperience with monitoring tools such as Datadog, Splunk, Grafana, AppDynamics, or similar. /li liStrong analytical and problem‑solving skills, with the ability to work under pressure and prioritize effectively. /li liExcellent communication skills, both written and verbal, with the ability to interact with technical and non‑technical stakeholders. /li liCustomer‑focused mindset with a commitment to delivering high‑quality support. /li liAbility to work effectively as part of a distributed, worldwide team. /li /ul h3Preferred /h3 ul liExperience in the energy trading sector or with trading platforms. /li liFamiliarity with scripting languages (e.g., Python, Shell, PowerShell) for automation and troubleshooting. /li liExposure to cloud platforms (e.g., AWS, Azure) and data platform services. /li liExperience with ticketing systems (e.g., ServiceNow, Jira Service Desk). /li /ul h3Additional Information /h3 h3Work Environment /h3 ul liThis job operates in a professional office environment. Because of the collaborative, fast‑paced, and high‑energy nature of our business, Vitol requires team members to work from our fully‑equipped office. /li liTeam management: lead by example (on duty…), non‑political style (Vitol and its team before its own interests) and a high level of personal integrity. /li liBusiness and user focus (no “IT for IT” spirit). /li liThinking solution and not problem. /li liHighly responsive, energetic and enthusiastic. /li liCapable of prioritizing tasks and meeting critical deadlines. /li liExcellent judgment, attention to details. /li liStrong communication skills, both verbally and in writing. /li liEase with Follow The Sun (FTS) organization. /li /ul pAll your information will be kept confidential according to EEO guidelines. /p /p #J-18808-Ljbffr