Service Now UI/UX Developer
B&A is seeking a UX Research and Design Specialist to support the modernization of the organization’s asset management solution through the implementation of the ServiceNow IT Asset Management (ITAM) module, replacing the legacy OpenText Asset Manager. This role will focus on ensuring the ITAM solution is intuitive, user-friendly, and consistent with existing ServiceNow design standards, while also being tailored to customer needs. The UX Specialist will partner closely with the Product Owner (PO), business stakeholders, and technical teams to design, validate, and refine user experiences for the ITAM module, ensuring accessibility, usability, and minimal reliance on external training.
Job Summary
B&A is seeking a UX Research and Design Specialist to support the modernization of the organization’s asset management solution through the implementation of the ServiceNow IT Asset Management (ITAM) module, replacing the legacy OpenText Asset Manager. This role will focus on ensuring the ITAM solution is intuitive, user-friendly, and consistent with existing ServiceNow design standards, while also being tailored to customer needs. The UX Specialist will partner closely with the Product Owner (PO), business stakeholders, and technical teams to design, validate, and refine user experiences for the ITAM module, ensuring accessibility, usability, and minimal reliance on external training.
Responsibilities
Conduct user research including interviews, surveys, usability testing, and persona development to inform design decisions
Apply established UX methodologies (e.g., design thinking, human-centered design) to create user-focused solutions
Design wireframes, prototypes, and high-fidelity UI designs for web and application interfaces
Collaborate with cross-functional teams including developers, product managers, and stakeholders
Translate business and technical requirements into intuitive and engaging user experiences
Contribute to and maintain a consistent design system and standards
Utilize Java development knowledge to effectively collaborate with engineering teams and ensure design feasibility
Present and defend design decisions using data, research insights, and best practices
Education And Experience
Bachelor's degree
Minimum of 10 years of experience in UI/UX research and design
Required Skills
Demonstrated experience in user research and usability testing
Strong understanding and practical application of UX methodologies
Proven experience as a UI/UX Designer with a robust design portfolio showcasing end-to-end design processes
Experience with or exposure to Java development and working in technical environments
Desired Skills
ServiceNow certification (e.g., Certified System Administrator, ServiceNow UX/UI Design Specialist).
Portfolio of prior UX design work, preferably including enterprise applications or ServiceNow solutions.
Experience with ITAM, ITSM, ITOM, CMDB, or related ServiceNow modules.
Familiarity with ITIL practices and IT service management frameworks.
Experience designing for government, public sector, or regulated environments.
Proficiency with design and prototyping tools (e.g., Figma, Sketch, Adobe XD).
Security Clearance
Eligible to obtain a Public Trust Clearance.
About B&A
B&A has grown to be a company that is trusted by our clients for exceptional service, innovative solutions, and inspired employees. Our service extends through federal, state, and local Government, the private sector, and higher education.
Notable Clients
Department of Homeland Security, U.S. Customs and Border Protection, U.S. Senate, U.S. Courts, U.S. Census Bureau, U.S. Navy, and more.
Benefits and Programs
Three robust individual and family medical plans to full time employees, including a Health Savings Account (HSA) option as well as two tiers of dental coverage, vision, life & AD&D, disability, accident, hospital indemnity, and critical illness insurance.
Paid time off, B&A sponsored trainings and certifications, pet insurance benefits, commuter transit benefits and a free subscription to a virtual exercise platform (NEOU).
B&A’s 401(k) plan is available to all employees and includes a company matching contribution.
The B&A Cares program: 30/60/90-day wellness check ins, personal development, financial management, and stress management seminars, and more.
A formal mentorship program.
Job shadowing and cross training opportunities.
Brand Ambassador program.
Employee Assistance Program (EAP) – Access to various support resources to include counseling, legal guidance, financial planning, and more.
Monthly teambuilding events.
B&A Annual Wellness Challenges: #StepWithB&A, #WalkDuringLunchWithB&A, #VolunteeringWithB&A, #ExerciseDuringLunchWithB&A, and more.
At B&A, we place significant importance on improving the communities and lives of citizens across the nation through our involvement, technology expertise, and employees. B&A puts an emphasis on charitable efforts in the Northern Virginia area, including Capital Area Food Bank pantry drives, book donations, Hope for Henry Foundation events, and many more. In recognition of all these efforts, B&A has been named a Companies as Responsive Employers (CARE) award recipient by Northern Virginia Family Services and nominated by the Northern Virginia Chamber of Commerce for Outstanding Corporate Citizenship Award.
EEO
B&A provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. B&A complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy covers conduct occurring at B&A’s offices, and other workplaces (including client sites) and all other locations where B&A is providing services, and to all work-related activities. EEO is the Law. B&A participates in e-Verify. We provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I-9 Form to confirm work authorization.
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