Being part of HSBC in Switzerland, you’ll help evolve and grow our business.
The Senior Telecom/Network Engineer will operate, support and deploy the security and telecommunication infrastructure of HSBC in Switzerland.
The Jobholder will be the technical Telecom contact to support our project management teams, service owners and IT security team.
Are you interested? Do you have good experience and knowledge of all aspects of IT security and telecommunications data networks? Do you enjoy being part of a cohesive team?
If you answered yes to any of these questions, we want to hear from you!
What you will do:
1. Work in close conjunction with the HSBC Global Telecommunication and Security teams around the globe.
2. Prepare and maintain all the Network Services documentation (procedures, rules, implementations and changes) for the telecommunications areas supported within the team.
3. Test, implement and document back-up and DR procedures.
4. Advise and provide assistance to other Network Services teams and to other IT functions with the IT area, in all aspects of data communications.
5. Manage a segmented network by firewalls, updating the rules as required.
6. Ensure the completion of the objectives set for you by your team leader. Ensure your compliance with internal and external rules.
In this role you will:
1. Integrate, operate and support the HSBC Switzerland network: Firewalls, Internet Proxies, VPN, as well as conventional network equipment (switches, routers) with the assistance of the Global Telecom team or the External suppliers.
2. Work with the HSBC Global engineering team to deploy locally the infrastructure in line with Global standard and keep our infrastructure up to date according to the HSBC Global versioning.
3. Contribute to adopt cloud solutions to support our infrastructure where relevant, according to the HSBC Global standard and in line with the Switzerland regulation.
4. Convey project delivery in Switzerland from inception through completion by coordinating various stakeholders such as the HSBC Global engineering team and External suppliers.
5. Align Telecom infrastructure with group standards when possible. When not, contribute to find alternatives that comply with local regulation.
6. Guarantee stability and reliability of the Telecom infrastructure through thorough change control process.
7. Be the first and second level support for technical problems and issues regarding the HSBC Switzerland network infrastructure. Be responsive to problems and ensure that all problems are resolved speedily and accurately, either by fixing them directly or engaging with any relevant third parties.
8. Participate in the out of hours (24 x 7) on-call support.
9. Have at minimum a basic understanding of all the network infrastructure products supported by the team and be able to reach out for support to the right next level support (Global team or suppliers).
10. Ensure the change management, incident management and problem management procedures are adhered to when implementing changes or resolving telecommunications incidents or problems.
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