Experience Host / Concierge - Six Senses Crans Montana
As Experience Host / Concierge, I assume full responsibility for the efficient operation in the following areas:
* Respond to a wide variety of guest requests by accurately assessing guest needs and requests, adding personal recommendations and touches to achieve maximum guest satisfaction while complying with resort standards and policies.
* Accommodate special requests whenever possible.
* Process and handle all guest requests regarding packages, faxes, messages and mail.
* Assist guests with inquiries about resort services, hours of operation, key hotel personnel, in-house events, directions, etc.
* Coordinate with departments for transfer-related requests and assist guests with transfers to and from the hotel if required.
* Recommend, plan, schedule and arrange activities with guests during their stay.
* Uphold Six Senses guidelines and standards of service and operation. Maintain and exceed performance benchmarks.
* Strictly adhere to LQA standards and guest comments.
Qualifications
To execute the position of Experience Host / Concierge, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and include the following:
* High school diploma or equivalent and at least 1 year experience in a similar hotel operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
* Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have excellent knowledge of guest-related functions, guest service and local surrounding areas.
* Fluent in French & English
* EU passport or Swiss Passport
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