CLIENTELING INTERN
Internship – 6 to 12 months, as of June 1, 2026
Location: Plan-les-Ouates
Join one of the most respected Maisons in fine watchmaking where excellence is both a given and a never‑ending quest. Play your part in driving our collective success.
YOUR ROLE
We are seeking a highly motivated and detail‑oriented Clienteling Intern to join our dynamic team. This role offers a unique opportunity to contribute to the development and optimization of our clienteling strategies and tools, playing a key part in enhancing client relationships and driving business growth. The successful candidate will be eager to learn, possess strong analytical skills, and be proficient in supporting various operational and strategic initiatives.
PLAYING YOUR PART
Clienteling Application Support
* Provide essential first‑line support to our global markets, addressing user inquiries, troubleshooting technical issues, and resolving bugs related to the clienteling application.
* Update and maintain comprehensive user guides and develop engaging training materials to enhance user proficiency and drive the adoption of new and existing clienteling application features.
* Participate in monthly calls with markets to present application enhancements and provide key insights.
Clienteling Strategy & Activation Support
* Support global markets in their client activation strategies to develop, maintain and optimize client activation calendars, ensuring alignment with business objectives and brand guidelines.
* Ensure the effective utilization of tracking tools for various activation initiatives and monitor follow‑up actions to assess campaign effectiveness, identify areas for improvement, and report on key outcomes.
Clienteling Performance & Data Management
* Maintain Salesforce report templates to provide actionable insights into clienteling KPIs.
* Monitor the quality of the client database and evaluate the distribution of assigned clients and prospects among client advisors to identify and propose optimization opportunities.
* Participate in monthly reviews with local CRM to review KPIs, analyze performance trends, and identify areas for improvement.
Qualifications
* A Bachelor’s or Master’s degree in Business Administration, Marketing, or a related field.
* First experience with luxury hospitality/retail is a plus.
* A strong understanding of retail clienteling principles and best practices.
* Proven ability to analyze large datasets, identify trends and generate actionable insights.
* Advanced proficiency in Microsoft Office Suite; experience with Salesforce is a plus.
* Proactive, enthusiastic, curious and agile personality, with a strong drive for projects.
* A collaborative spirit and excellent interpersonal and service‑oriented skills.
* Fluency in English and French; other languages are a plus.
If this fires your imagination, we welcome your application.
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