If you’ve worn a pair of glasses, we’ve already met.
We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a platform of high-quality vision care products, including the Essilor brands such as Varilux, Crizal, Eyezen, Stellest, and Transitions. Our iconic brands loved by consumers include Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear, and Costa. We also operate a network providing high-quality vision care and shopping experiences through Sunglass Hut, LensCrafters, Salmoiraghi & Viganò, the GrandVision network, and leading e-commerce platforms.
Join our global community of over 190,000 dedicated employees driving transformation in the eyewear and eye care industry.
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Your #FutureInSight with EssilorLuxottica
Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact? Join us in redefining the boundaries of what’s possible.
We are seeking to strengthen our Customer Care Center team at the locations Trimbach or Gland (Switzerland) with a:
Customer Care Specialist - Augenoptiker (w/m/d)
Your main responsibilities:
Receive and handle all phone calls, redirect calls to other departments
Customer advice and technical support
Process orders and complaints according to internal quality standards
Perform calculations for various special products
Manage different program administrations
Collaborate with the field service team
Prepare and record credit notes
Handle returns for optical analysis
Provide expertise (quality control of glasses, calculations)
Authorize electronic orders
Participate in internal and external events
Your profile:
Completed training in the optical field
Experience in a service center is advantageous
Excellent German skills in speaking and writing are required
French and English skills are advantageous
Service-oriented thinking and actions
Enjoy customer contact and communication
Confident and professional appearance
Solution-oriented working style
Ability to work independently and in a team
Your future at Essilor:
Excellent working conditions in a dynamic and committed team
Interesting and varied challenges
Attractive compensation
Comprehensive social benefits (vacation, bonus, insurance, etc.)
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Our Diversity, Equity and Inclusion commitment
We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.
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