PpbCustomer Engagement Excellence Manager /b is responsible for overseeing the daily operational performance, structure, reporting, systems, and coordination of Expomobilia's commercial organization, including Business Development, Account Management, Marketing, and Sales Enablement. /p pThe role is focused on building consistency, accountability, visibility, and operational discipline across the customer engagement organization. /p pThis position acts as a central point of coordination, visibility, and accountability across the commercial organization ensuring that: /p ul lisales roadmaps are structured and tracked /li lipipeline visibility is maintained /li liresources are aligned appropriately /li lisystems and reporting are accurate /li liteam members are supported and held accountable /li lileadership receives meaningful operational insights and analysis /li /ul pThe position also plays a key role in helping ensure the organization remains focused on customer engagement, lead generation, pipeline development, and commercial growth priorities across all customer-facing functions. /p pThe role also supports leadership in identifying trends, gaps, and opportunities across the commercial organization and contributes to the evolution of customer engagement and growth strategies as market conditions shift. /p h3Your Responsibilities /h3 h3Commercial Operations Team Coordination /h3 ul liOversee daily operational coordination across Business Development, Account Management, Marketing, and Sales Enablement /li liSupport team structure, organization, prioritization, and alignment /li liHelp ensure workloads, opportunities, and priorities are balanced appropriately across the team /li liParticipate in Go / No-Go meetings and support opportunity evaluation processes /li liTrack progress against sales goals, roadmaps, and strategic priorities /li liSupport leadership in driving accountability and follow-through /li /ul h3Commercial Performance Insights /h3 ul liMonitor pipeline health, lead generation activity, and customer engagement efforts to help ensure commercial momentum and alignment with growth objectives /li liMaintain visibility across pipeline activity, sales forecasts, and opportunity tracking /li liPrepare recurring reporting and dashboards for leadership /li liAnalyze team performance, activity levels, opportunity movement, and pipeline health /li liProvide insights and recommendations based on operational and commercial data /li liMonitor forecasting alignment and support revenue tracking initiatives /li liSupport leadership in identifying areas requiring strategic adjustment, prioritization, or commercial focus /li /ul h3CRM, Systems Process Management /h3 ul liMaintain and oversee Salesforce hygiene, structure, and reporting accuracy /li liSupport proper CRM usage and compliance across the team /li liWork closely with Finance and Operations regarding tracking, forecasting, and reporting alignment /li liMonitor time tracking, IFS usage, and operational consistency where relevant to commercial activities /li liIdentify process gaps and implement operational improvements /li /ul h3Strategic Growth Commercial Insight /h3 ul liMonitor commercial trends, pipeline movement, and market activity to help identify areas for strategic focus or adjustment /li liSupport Managing Director and leadership team with reporting, analysis, and recommendations tied to growth initiatives /li liIdentify patterns, gaps, and opportunities across sectors, accounts, and commercial activities /li liSupport cross-functional growth initiatives across Expomobilia, Art Basel Center, and intercompany collaboration efforts where relevant /li liHelp ensure commercial efforts remain aligned with evolving business priorities and market conditions /li liAttend industry events and networking to promote expomobilia in the market/eu region /li liHelp ensure alignment between Business Development, Marketing, and Sales Enablement efforts /li liCoordinate commercial calendars, campaigns, event participation, and sales support activities /li liSupport development and consistency of sales tools, templates, and reporting standards /li liEnsure information flows efficiently between teams and leadership /li liProvide day-to-day leadership, structure, and accountability across the customer engagement organization /li liSupport development and coaching of team members across Business Development, Account Management, Marketing, and Sales Enablement /li liHelp establish performance expectations, sales rhythm, and operational discipline across the team /li liPartner with Managing Director on organizational planning, resource alignment, and performance discussions /li liFoster collaboration, communication, and knowledge sharing across the commercial organization /li liReinforce a customer-focused, performance-driven culture centered around relationship development, pipeline growth, and commercial accountability /li /ul h3Your Profile /h3 ul li7 + years of experience in commercial operations, sales operations, business development, account management, marketing operations, or related functions /li liProven leadership experience managing teams and cross-functional commercial organizations /li liStrong understanding of sales processes, pipeline management, forecasting, and customer engagement /li liExtensive experience with CRM systems, ideally Salesforce /li liStrong analytical capabilities with the ability to translate data into actionable business insights /li liExcellent organizational, project management, and stakeholder management skills /li liExperience working in exhibitions, experiential marketing, events, live communication, or related industries is highly desirable /li liStructured, proactive, and solution-oriented approach /li liAbility to manage multiple priorities in a fast-paced and evolving environment /li liBusiness-fluent English is required /li /ul h3What We Offer /h3 ul liA highly visible leadership role with direct impact on business performance and growth /li liThe opportunity to shape and enhance commercial excellence across a dynamic international organization /li liCollaboration with talented teams across sales, account management, marketing, and business development /li liExposure to high-profile projects, clients, and industry-leading brands /li liA culture that values innovation, accountability, collaboration, and continuous improvement /li /ul pJoin us and help drive the next chapter of commercial excellence at Expomobilia! /p /p #J-18808-Ljbffr