Direct message the job poster from Coba IT Consultants
Operations Lead @ Coba IT Consultants | CMI Level 5 Certificate in Management and Leadership
Are you an ambitious, proactive IT professional with a passion for excellent customer service? Would you like to work in a very driven, successful, global enterprise (30,000 users+) dedicated to embracing and exploiting the latest technologies?
Are you looking for a company that will challenge you, offer you opportunities to develop new skills, and develop your professional portfolio?
If so, you may find our position very interesting.
The main tasks and responsibilities:
* First point of contact for customer liaison and keeping customers informed of the progress of incidents
* Recording, investigating, diagnosing, and resolving incidents
* Communicating both proactively and reactively with all users and technical resolving teams
* Ensuring correct reassignment of unresolved or misrouted incidents
* Provide proactive support in order to consistently improve the "end-user experience"
Technical Experience:
* Windows 10/MS Office 2016/2019
* Active Directory Administration
* Exchange Administration
* Troubleshooting PCs/Laptops/Tablets/MFD's
* Remote Connectivity: Fortinet VPN/Citrix
* TCP/IP Troubleshooting
* Market Data: Bloomberg & Reuters
* Management of Anti-virus software
Skills:
* Strong English, oral and written. German is a useful extra
* Educated to degree level.
* Accredited in ITIL, ITSM
* Strong customer-facing/personal interaction skills
Seniority level
Associate
Employment type
Contract
Job function
Information Technology
Industries
IT Services and IT Consulting
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