At BIIE you will be part of a mission to build translational solutions to improve global child health. We use Benchling as our Electronic Lab Notebook and Laboratory Information Management System (ELN/LIMS) to power our R&D data management. As our research programmes expand and our user base grows, we need a seasoned Scientific Applications Analyst to take ownership of how scientists' needs are captured, prioritized, and translated into effective solutions on Benchling and beyond.
This role sits within Lab Automation and Digitalization team and works at the interface between bench scientists, IT, automation, and data management – ensuring the right problems get solved in the right order.
Tasks
Requirements Engineering & Discovery: Proactively engage with BIIE's research groups to map experimental workflows, identify pain points, and uncover underlying needs – going beyond surface-level requests to find the most impactful opportunities for new ways to structure data, processes, and automation on Benchling.
Benchling Champions Programme: Take ownership of the weekly internal Benchling stakeholders’ meeting (Benchling Champions): set the agenda, facilitate cross-group discussions, synthesize requirements, and drive decisions on platform priorities. Ensure outcomes are communicated and tracked.
Process Modeling: Dive deep into the complex scientific workflows of our research teams to understand how they work. You will translate these lab processes into solid Benchling data models, making sure the captured data is accurate and reusable. A key goal is aligning these models across teams to build institute-wide standards and make it easy for scientists to share and leverage data with internal and external collaborators.
Ticket & Demand Management: Own the support ticketing pipeline end-to-end. Ensure every request has clear requirements, triage effectively, and delegate technical implementation tickets to the engineeri