We are looking for a highly motivated and qualified candidate to join our FI Administration & Business Support team. The successful candidate will ensure the operational and administrative coverage of activities supporting the network of financial intermediaries, providing timely handling of requests, administrative support and accurate case management, in compliance with defined procedures and service timelines.
Key Resopnsabilities
Provide administrative support to the function’s activities
Manage and monitor special cases, ensuring proper ownership and resolution in line with agreed priorities
Process new cases (Switzerland/Europe) within 24 hours, ensuring accuracy, completeness and compliance with service standards
Manage the shared inbox and daily requests, ensuring timely responses and efficient handling of the daily operational workload
Handle any credit card-related requests in coordination with the relevant internal teams
Prepare periodic and ad hoc reporting, including data/statistical extraction and analysis for operational monitoring
What do we offer?
Flexibiity in working from home and the management of working hours in order to guarantee a healthy work-life balance
Numerous benefits and incentives
Well-being, motivational and team-building activities