At Parashift, we're not just setting new standards in the field of intelligent document processing (IDP), we're literally tearing it up. Recognized by Forbes.com as one of the 30 most promising AI startups in Europe, we're on a mission to redefine the way companies process their documents by making them smarter, faster and more effortless.
Your tasks & responsibilities
Handle of 1st-level and 2nd-level support requests by phone and ticket system
Manage support ticket inflow and perform triage
Ensure tickets are resolved in the shortest possible time
Provide client support via remote sessions, phone or on-site (very rare)
Escalate complex tickets that requires advanced technical intervention to 3rd-level support
Take care about the support documentation
Assist in the monthly support reporting
Assist in the improvement of the support processes
Required Qualifications & Expectations
Must have
Either a technical or business education with experience in each complementary field
A minimum of two years work experience
Fluent in german and english, written and verbal
Striving to give the most awesome support possible
Quick thinking, quick understanding and fast learner with great work ethics
A natural interest in all things computer technology
Eager to make history for yourself and the company
Advantage
French is a plus
Experience in the document industry a plus
Any Start-Up experience is a plus
Application Process
Please send your resume, a cover letter explaining why you are suitable for this position, and your salary expectations. Following your application, we have a five-step interview process:
Initial Screening
Brief Phone Conversation
Practical Assessment
Meet the Team
Job Offer
We are a young, fast-paced company working together as a team to make an awesome product even better. At Parashift, the best ideas and rational approaches win. If you want to make a radical change in a lively start-up atmosphere and love technology, then you've come to the right place. We have room to allow you to develop yourself in a positive working environment both personally and professionally and to give your ideas the necessary freedom.
Ready to take the challenge? Apply directly online.